ITS Operations Center Technician II jobs in United States
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Conexess Group · 14 hours ago

ITS Operations Center Technician II

positionBrentwood, TN
timeFull-time
remoteOnsite
seniorityMid Level

Conexess Group is a full-service staffing firm established in 2009, offering a wide range of recruiting capabilities. They are seeking an ITS Operations Center Technician II to handle complex triage, advanced smart-hands, and vendor lifecycle management while mentoring Technician I staff.

ConsultingInformation ServicesInformation TechnologyStaffing Agency
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Growth Opportunities
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H1B Sponsor Likelynote

Responsibilities

Lead carrier ticket lifecycle: investigate, escalate per playbooks, document follow-ups every hour, drive to resolution
Execute advanced smart-hands: patching, optics swaps, console access, demarc testing under engineer direction
Validate CI accuracy and remediation steps; ensure proper outage communications
Own monthly compliance record submission; audit SOP/runbook adherence; recommend improvements
Support after-hours change window monitoring; act as on-site observer and log outcomes
Support major incident bridges: capture timeline, ensure ticket hygiene, facilitate warm handoffs
Provide coaching to Technician I on troubleshooting and documentation standards

Qualification

Network troubleshootingVendor coordinationService management toolingTroubleshootingDocumentationCoachingCalm under pressure

Required

On-site role; 12-hour Panama rotation including nights/weekends/holidays
Works as part of a two-person shift team
Vocational/Associate degree in IT or related (Bachelor's preferred)
Client/EMS, UPS/ATS familiarity
Network troubleshooting and vendor coordination
Service management tooling (ServiceNow or equivalent)
Strong troubleshooting and disciplined documentation
Effective vendor coordination
Ability to coach junior technicians
Calm under pressure

Preferred

Bachelor's degree in IT or related

Company

Conexess Group

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Conexess Group is an information technology company providing IT staffing and project management services.
dateFounded in 2009
location
Nashville, Tennessee, USA
people-size201-500 employees
web-link
http://conexess.com

H1B Sponsorship

Conexess Group has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (2)
2023 (1)
2022 (2)
2021 (2)
2020 (5)

Funding

Current Stage
Growth Stage

Leadership Team

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Austin Meibers
Partner / Owner
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Company data provided by crunchbase