Contentful · 7 hours ago
Customer Support Engineer
Denver, Colorado, United States
Full-time
Hybrid
Mid Level
$87K/yr - $117K/yr
4+ years expContentful is a leading digital experience platform that helps modern businesses meet the growing demand for engaging, personalized content at scale. The Customer Support Engineer is responsible for providing high-quality technical support to customers, troubleshooting issues across APIs and integrations, and contributing to team knowledge through documentation.
Cloud ComputingCMSContentDeveloper ToolsPublishingSaaSSoftware
Responsibilities
Build strong product and platform expertise across Contentful’s APIs, integrations, and typical customer architectures
Deliver high-quality technical support across tickets and real-time channels, with clear explanations and timely resolution or escalation
Add to team and customer knowledge through runbooks and documentation for recurring or complex issues
Show solid queue management, on-call participation, and cross-team collaboration to improve product and support processes
Qualification
Required
4+ years of experience in hands-on technical support OR 2+ years software engineer experience with experience in writing requirements or technical documentation
Hands-on experience with REST APIs
Practical experience troubleshooting in at least one of our supported languages or ecosystems (e.g., JavaScript, Java, Ruby, .NET, PHP, Python, Objective-C, Swift)—not full-time software engineering, but enough to read code, reason about issues, and provide example fixes
Familiarity with core SaaS support tooling and processes (ticketing systems, SLAs, escalations, on-call/incident response) sufficient to manage a live support queue
Preferred
Experience with GraphQL in addition to REST
Exposure to SSO / SAML and enterprise identity providers (e.g., Okta, Azure AD, Google Workspace) and basic SSO flow concepts
Familiarity with modern web frameworks (React, Next.js, Vue, etc.) or mobile app architectures and tooling
Background using observability/monitoring tools (e.g., logs, metrics, dashboards) to troubleshoot production issues
Advanced written and verbal communication techniques for tailoring explanations to different technical levels (we can coach on style and structure if fundamentals are strong)
Comfort or familiarity in running customer calls/Zooms during high-pressure incidents (we can build confidence and methodology over time)
Benefits
Full-time employees receive Stock Options for the opportunity to share in the success of our company
Comprehensive healthcare package covering 100% of monthly health premiums for employees and 85% of costs for your dependents
Fertility and family building benefits, including a lifetime reimbursable wallet to support your growing family
We value Work-Life balance and You Time! A generous amount of paid time off, including vacation days, sick days, compassion days for loss, education days, and volunteer days
Company paid parental leave to care for and focus on your growing family
Use your personal annual education budget to improve your skills and grow in your career
Enjoy a full range of virtual and in-person events, including workshops, guest speakers, and fun team activities, supporting learning and networking exchange beyond the usual work duties
An annual wellbeing stipend to care for your physical, financial, or emotional health
A monthly communication stipend and phone hardware upgrade reimbursement
New hire office equipment stipend for hybrid or distributed employees. Get the gear you need to work at your best
Company
Contentful
Contentful offers a headless content management system that helps organizations deliver content across channels.
501-1000 employees
H1B Sponsorship
Contentful has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (2)
2021 (2)
Funding
Current Stage
Late StageTotal Funding
$349.6MKey Investors
Tiger Global ManagementSapphire VenturesGeneral Catalyst
2021-07-28Series F· $175M
2020-06-17Series E· $80M
2018-12-05Series D· $33.5M
Leadership Team
Karthik Rau
Chief Executive Officer
Steve Sloan
CEO
Recent News
Tech Funding News
2025-09-27
Destination CRM
2025-09-19
Company data provided by crunchbase