IP Casino Resort Spa · 21 hours ago
VIP Service Representative
Biloxi, MS
Full-time
Onsite
New Grad, Entry LevelBoyd Gaming Corporation is a leading casino entertainment company in the United States, and they are seeking a VIP Service Representative. The role involves providing exceptional service to premium players, supporting marketing initiatives, and managing guest inquiries and reservations.
Gambling & Casinos
Responsibilities
Greet guests and provide information to preferred customers at the hotel or VIP services desk in person and by telephone. Stay abreast of all special events, tournaments, property features, and the like
Handle telephone inquiries
Operate hotel reservation system to check guests in and out of the hotel and process payments
Access computerized slot and pit tracking systems as directed by casino marketing or other authorized management
Enter hotel reservations into computer system, analyze play and determine level of comp privileges
Prepare VIP Lounge: make coffee, stock refrigerator, monitor lounge food and beverage and notify kitchen when replenishment is needed, maintain organized and orderly work area
Assist guests with special requests
Assist with/participate in marketing events as needed
Miscellaneous duties as assigned
Qualification
Required
Provide VIP service and amenities to premium players
Support property and marketing initiatives through guest service, telemarketing, and other tasks as assigned
Greet guests and provide information to preferred customers at the hotel or VIP services desk in person and by telephone
Stay abreast of all special events, tournaments, property features, and the like
Handle telephone inquiries
Operate hotel reservation system to check guests in and out of the hotel and process payments
Access computerized slot and pit tracking systems as directed by casino marketing or other authorized management
Enter hotel reservations into computer system, analyze play and determine level of comp privileges
Prepare VIP Lounge: make coffee, stock refrigerator, monitor lounge food and beverage and notify kitchen when replenishment is needed, maintain organized and orderly work area
Assist guests with special requests
Assist with/participate in marketing events as needed
Miscellaneous duties as assigned
Company
IP Casino Resort Spa
Boyd is one of the leading companies in the gaming industry, but we’ve kept the culture and feel of a family-owned business, something that makes our Company a special place to work.
Founded in 1997
201-500 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase