Nomic AI · 1 day ago
Customer Support Specialist
New York HQ
Full-time
Hybrid
Mid Level
3+ years expNomic is a domain-specific AI platform that accelerates the design and construction of the Built World. They are seeking a Customer Support Specialist to manage support tickets, respond to issues, and resolve critical incidents for their production customers.
Artificial Intelligence (AI)Information Technology
Responsibilities
Manage inbound support tickets across priority levels
Respond to issues according to defined SLAs
Troubleshoot platform behavior and usage issues
Handle high-priority incidents affecting active projects
Escalate issues clearly and efficiently to Engineering
Communicate status and resolution updates to customers
Contribute to support documentation and FAQs
Track recurring issues and surface patterns to Product
Help improve support tooling and workflows
Qualification
Required
3+ years experience in customer or technical support roles
Experience supporting enterprise SaaS platforms
QA Experience
Strong written communication and attention to detail
Comfortable working within ticketing systems and SLAs
Calm and structured in high-pressure situations
Preferred
Exposure to AEC workflows or document-heavy environments
Familiarity with ACC, Bluebeam, Procore, Egnyte, or BIM Tools
Benefits
Equity participation
Medical, dental, and vision coverage
Flexible PTO and paid holidays
Remote-friendly culture
Company
Nomic AI
Nomic is the domain-specific AI platform accelerating the design and construction of the Built World.
11-50 employees
Funding
Current Stage
Early StageTotal Funding
$17MKey Investors
Coatue
2023-07-13Series A· $17M
Leadership Team
Andriy Mulyar
Founder and CEO
Recent News
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