Erie Federal Credit Union · 1 day ago
Assistant Head Teller
Edinboro, PA
Full-time
Onsite
Entry Level
1+ years expErie Federal Credit Union is seeking an Assistant Head Teller responsible for providing a full range of Teller services to members. The role includes assisting the Head Teller with daily operations, maintaining efficient Teller services, and addressing member inquiries and transactions.
Credit CardsFinanceFinancial ServicesMortgage
Responsibilities
Assist Head Teller in maintaining and balancing vault. Process transfer slips to/from vault
Perform end-of-day tallying
Balance ATM machine. Process deposit envelopes, count and stock canisters and adjust discrepancies
Assist Head Teller in training employees on Teller operations
Perform routine member transactions, including but not limited to deposits, withdrawals, loan payments, transfers and check cashing
Provide routine information to members on Credit Union services and policies, including eligibility for membership, types of accounts, rates, and office hours
Respond to members' requests, problems, and complaints, and/or direct them to the proper person for specific information and assistance
Explain member services available at the Credit Union
Process mail and night deposit transactions (if applicable to branch.)
Provide members with account status, including current balances and loan pay-offs
Deposit members' funds into CD and IRA accounts
Issue cashiers checks and money orders
Balance drawer at end of day
Provide members with the forms necessary to transact business at the Credit Union
Cross-sell products and services offered by the Credit Union
Process coin shipments (if applicable to branch.)
Use Imaging System proficiently and do necessary research
Keeping up on all services and procedures of Credit Union
Auditing TCD's or TCR's and keeping them full (if applicable to branch.)
Does necessary research and inquiries for members and employees
Must be able to handle employees and members when Head Teller is out of the office, becoming the acting Head Teller
Maintain current knowledge of all Credit Union policies and procedures, including compliance with federal laws and regulations as set forth by the NCUA and other regulatory agencies
Process CTR reports, SAR reports, and monetary logs
Assist with mailings, promotions and special projects as necessary
Maintain Credit Union facilities
Attend meetings, conferences and seminars as necessary
Qualification
Required
Requires professional, well-developed interpersonal skills for communicating with members and co-workers
Requires knowledge of Credit Union products, services, policies and procedures
Requires completion of high school education
Requires basic mathematical skills (calculations and concepts involving addition, subtraction, multiplication and division)
Requires at least one year of experience in cash handling, retail operations or customer service
Requires PC proficiency
Preferred
Previous Teller experience is preferred
Company
Erie Federal Credit Union
Erie Federal Credit Union is a financial solutions firm that offers mortgages, credit cards, auto, personal and home loans.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Fred Tonty
Chief Financial Officer
Christopher Cortes
Chief Operations Officer
Recent News
2024-02-24
American Banker
2023-12-25
Credit Union Times
2023-12-25
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