Rivian · 7 hours ago
Manager, People Operations
Atlanta, GA
Full-time
Onsite
Mid, Senior Level
$92K/yr - $115K/yr
5+ years expRivian is on a mission to keep the world adventurous forever, and they are seeking a Manager, People Operations to lead the centralized delivery of People Team services. In this role, you will oversee day-to-day operations, manage a team, and drive continuous improvement initiatives to enhance employee experience across HR touchpoints.
AutomotiveElectric VehicleManufacturingTransportation
Responsibilities
Oversee the day-to-day delivery of centralized People services, ensuring workload is balanced and requests are handled in a timely, fair, and consistent manner
Manage escalations and troubleshoot issues to resolve service gaps and remove friction for employees and managers
Monitor and manage key performance indicators (e.g., SLAs, CSAT, volume trends, first-contact resolution) to ensure service quality, timeliness, and cost effectiveness
Analyze service data, trends, and demand patterns to inform prioritization and continuous improvement initiatives
Lead continuous improvement projects aimed at streamlining, automating, and simplifying Tier 1 processes
Partner with HR Technology and COEs to enhance end-to-end service delivery and support scalable solutions leveraging platforms like ServiceNow and Workday
Identify opportunities and implement strategies that improve the overall employee experience across HR touchpoints
Collaborate with HR Centers of Excellence to ensure knowledge articles, workflows, and responses are clear, accurate, and aligned with policies and programs
Lead, coach, and develop a high-performing Employee Experience (Tier 1) team
Identify skill gaps and provide training, feedback, and development opportunities to ensure the team can support both current needs and future growth
Qualification
Required
Bachelor's degree in Human Resources, Business Administration, or a related field
5+ years of progressive experience in HR, Shared Services, or Employee Experience roles, with at least 2 years in a leadership or people-management capacity
Proven track record of successfully leading HR or shared-services projects and driving measurable improvements in service delivery
In-depth, hands-on experience with HR technologies, particularly ServiceNow and Workday, with a demonstrated ability to leverage technology for process optimization
Strong strategic thinking, problem-solving, and analytical skills, with a data-driven approach to decision-making and prioritization
Effective written and verbal communication skills, with the ability to engage and influence stakeholders at all levels of the organization
Demonstrated ability to thrive in a fast-paced, dynamic environment and manage multiple priorities simultaneously
Experience building, developing, and inspiring high-performing teams
Commitment to continuous learning and professional development in HR best practices, shared services, and enabling technologies
Preferred
Advanced degree (e.g., MBA or Master's in HR/OD) is preferred
Prior experience in a high-growth, technology, automotive, or manufacturing environment
Experience designing and scaling Tier 1 / HR Shared Services or Employee Experience functions
Benefits
Annual performance bonus
Equity awards
Paid vacation
Paid sick leave
Life insurance
Medical insurance
Dental insurance
Vision insurance
Short-term disability insurance
Long-term disability insurance
401(k) Plan
Employee Stock Purchase Program
Company
Rivian
Rivian is an automotive technology company that develops products and services to advance the shift to sustainable mobility.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$21.93BKey Investors
Volkswagen GroupUS Department of EnergyIllinois Department of Commerce & Economic Opportunity
2025-06-30Post Ipo Equity· $1B
2024-11-25Post Ipo Debt· $6.6B
2024-05-02Grant· $827M
Leadership Team
Robert Scaringe
Chief Executive Officer
Claire McDonough
Chief Financial Officer
Recent News
2026-01-20
2026-01-19
Business Insider
2026-01-19
Company data provided by crunchbase