Cox Enterprises · 21 hours ago
Business Services Specialist II (Plus One)
United States
Full-time
Remote
Mid Level
$18.17/hr - $27.31/hrCox Automotive is a leader in transforming the automotive industry through innovative technology and customer experiences. They are seeking a Business Services Specialist II to manage communication and transaction support between Manheim, commercial clients, and buyers, ensuring accurate verification and timely assistance while adhering to company policies.
AdvertisingBroadcastingDigital MediaTelecommunications
No H1B
Responsibilities
Efficiently manage communication between Manheim and Commercial clients and their buyers by utilizing various tools and platforms to cross-reference, research and report on gate pass information
Foster effective and regular communication with internal and external clients such as employees at Manheim physical sites, clients and security teams and promptly escalate any concerns to management for thorough review
Respond efficiently to client inquiries related to transactions while providing quality service and effective problem resolution in accordance with all company policies and procedures
Maintain basic Smartsheet spreadsheets for tracking verification and communication workflows for Gate Passes and other client assistance
Efficiently manage vehicle notes by reviewing, entering, and updating them in the system, while also monitoring shared email boxes and Teams channels to promptly research and respond to requests
Generate buyer gate releases through AS400 when the vehicle is available for release by reviewing buyer’s risk class, payment status and vehicle availability. At times this could require collaboration with the other teams to determine if a release is available for units over a certain amount or clients with a high-risk class
Manage internal and external account relationships in assigned shared email accounts, Teams channels and phone queues by maintaining effective communications and ensuring all client requirements are met throughout the Manheim locations
Efficiently update SmartSheet requests by partnering with locations to get updates on lost keys, dead batteries, and pending PSIs
Work and close PSIs in Failed Status throughout the week
Efficiently follow client and procedural SOPs
Successfully hit established KPIs
Perform related duties as assigned by leadership
Qualification
Required
Efficiently manage communication between Manheim and Commercial clients and their buyers by utilizing various tools and platforms to cross-reference, research and report on gate pass information
Foster effective and regular communication with internal and external clients such as employees at Manheim physical sites, clients and security teams and promptly escalate any concerns to management for thorough review
Respond efficiently to client inquiries related to transactions while providing quality service and effective problem resolution in accordance with all company policies and procedures
Maintain basic Smartsheet spreadsheets for tracking verification and communication workflows for Gate Passes and other client assistance
Efficiently manage vehicle notes by reviewing, entering, and updating them in the system, while also monitoring shared email boxes and Teams channels to promptly research and respond to requests
Generate buyer gate releases through AS400 when the vehicle is available for release by reviewing buyer's risk class, payment status and vehicle availability. At times this could require collaboration with the other teams to determine if a release is available for units over a certain amount or clients with a high-risk class
Manage internal and external account relationships in assigned shared email accounts, Teams channels and phone queues by maintaining effective communications and ensuring all client requirements are met throughout the Manheim locations
Efficiently update SmartSheet requests by partnering with locations to get updates on lost keys, dead batteries, and pending PSIs
Work and close PSIs in Failed Status throughout the week
Efficiently follow client and procedural SOPs
Successfully hit established KPIs
Perform related duties as assigned by leadership
Other duties as needed or required
Requires physical ability and mental acuity to execute the duties of the position successfully within required timeframes in order to meet business requirements
To be employed in this role, you'll need to clear a pre-employment drug test
Benefits
Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year.
Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.
Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO).
Company
Cox Enterprises
Cox Enterprises is a communications, media, and automotive services company.
Founded in 1898
10001+ employees
Funding
Current Stage
Late StageTotal Funding
$1.7M2014-12-15Grant· $1.7M
Leadership Team
Alexander Taylor
Chairman and Chief Executive Officer
Patrick O'Boyle
Senior Vice President of Corporate Development
Recent News
2026-01-07
Dayton Daily News
2025-12-11
Company data provided by crunchbase