HTP Consulting Services · 4 hours ago
Help Desk Technician
United States
Full-time
Remote
New Grad, Entry Level
$45K/yr - $55K/yrHTP Consulting Services is a fully remote IT consulting company focused on data and integrations. They are seeking a skilled Help Desk Technician to provide technical support and assistance to customers and employees, ensuring smooth operations of IT infrastructure.
Cloud InfrastructureComplianceCyber SecurityInformation TechnologySecurity
Responsibilities
Serve as the first point of contact for customers seeking technical assistance via phone, email, Microsoft Teams, or Slack
Perform remote troubleshooting through diagnostic techniques and pertinent questions
Determine the best solution based on the issue and details provided by customers
Walk customers through the problem-solving process
Direct unresolved issues to the next level of support personnel
Provide accurate information on IT products or services
Record events, problems and their resolutions in logs
Follow up and update customer status and information
Identify and suggest possible improvements on procedures
Qualification
Required
Proven experience as a help desk technician or other customer support role
Tech-savvy with working knowledge of office automation products, databases, and remote control
Good understanding of computer systems, mobile devices, and other tech products
Ability to diagnose and resolve basic technical issues
Excellent communication skills
Customer-oriented and patient
Must be willing to perform duties off hours (nights and weekends at times). This may include but not limited to emergencies or on-call situations
Preferred
Fluency in French (not required, but a bonus!!)
Knowledge of NinjaOne ticketing
Knowledge of Microsoft 365
Knowledge of Azure and/or AWS
Microsoft Certifications
Benefits
Full medical benefits
Generous 401K
Ample PTO
Competitive salary and comprehensive benefits package.
Opportunities for growth; professional development and career advancement.
Flexible working hours and fully remote working experience.
Dynamic and innovative work environment.
Company
HTP Consulting Services
HTP Consulting Services is an IT services company that offers cloud infrastructure, cybersecurity, and compliance services.
Founded in 2015
11-50 employees
H1B Sponsorship
HTP Consulting Services has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
Funding
Current Stage
Early StageLeadership Team
Matthew Savoy, CPA
Chief Financial Officer
Company data provided by crunchbase