Credit Union of Colorado · 16 hours ago
Member Solutions Support Associate
Corporate Office (Central Park)
Full-time
Hybrid
Entry Level
$22.79/hr - $27.36/hr
1+ years expCredit Union of Colorado is seeking a Member Solutions Support Associate to interface with members and assist with a full range of services and transactions. The role involves managing loan accounts, performing financial counseling, and ensuring compliance with relevant laws and regulations.
BankingFinancial Services
Responsibilities
Contacts members whose loan accounts are past due. Interviews and communicates with members (on the telephone, in person and in writing) to coordinate payment schedules. Arranges payments and enters information into collection notes according to Collection Policy and Guidelines. Documents all collections actions taken, including telephone conversations, alternative financial arrangements, and correspondence
Performs financial counseling (remedial, preventative and productive) and interviews members to provide resolution to financial conditions. Identifies the probability of payments, risk exposure, potential loss to the credit union
Collaborates with external recovery companies to authorize and assign collateral repossessions. Reviews loan documentation for accuracy, recommends actions, prepares assignment paperwork, and flags accounts for legal actions. Requires expertise in loan documentation, analytical decision-making, and compliance with policies and regulations
Possesses strong communication skills required to communicate with disgruntled or uncooperative members before and after repossession. Works to prevent repossession by providing financial counseling for members. Interviews and communicates with members (on the telephone and in writing) to coordinate payment schedules. Arranges payments and enters information into collection notes according to Collection Policy and Guidelines
Handles phone calls related to repossession, bankruptcy, and deceased matters while providing excellent customer service
Investigates and performs heavy skip tracing and research on accounts to enable repossession of collateral
Manages the accurate and timely completion of repossession affidavits, title transfers, and coordinating the submission of all necessary title documentation to vehicle auctions
Process and track all tow notices promptly, ensuring the Credit Union’s interests are protected by following up on each notice and taking appropriate actions to address any issues or discrepancies
Reviews all out of country travel requests and determines the risk associated with the Credit Union
Processes and completes garnishments, liens, and levies served against member accounts by analyzing documents for legal validity, performing account analysis to determine appropriate response, and completing legal documents in response. Processes related account transactions to ensure compliance. Notify members of legal action and provide related member service
Processes monthly recovery payments from vendors and updates account records accordingly
Interfaces with members to resolve problems on accounts
Obtains updated information on accounts and enters information on system, research account history for discrepancies. Confers with personnel in other departments and branches to provide member service
Prepares and maintains procedures for the duties of this position
Assists Member Solutions Supervisor and Manager in compiling and researching information for organizational initiatives and takes on projects as requested
Provides excellent service by demonstrating courtesy and personal concern for members and co-workers' needs and follows-up to ensure those needs are met
Performs other duties as assigned
Adheres to all Federal and State laws and regulations applicable to the credit union, including the Bank Secrecy Act, OFAC, the US Bankruptcy Code, Fair Debt Collection Practices Act, Fair Lending Regulations, the FACT Act and the Fair Credit Reporting Act
Responsible for compliance with the Fair and Accurate Credit Transaction Act (FACTA), the Bank Secrecy Act (BSA) and the Anti Money Laundering Act, including monitoring for such illegal activity as it applies to this position
Qualification
Required
High school diploma or general education degree (GED); or one-year related experience and/or training; or equivalent combination of education and experience
Understanding of Credit Union loan products and policies
Familiar with default and enforcement clauses
Familiar with deposit programs, account ownership, and casualty insurance
Knowledge of collection procedures and related laws and regulations
Ability to evaluate different types of critical collection problems and react with a high degree of judgment
Knowledge of laws concerning credit extension and collection practices
Ability to apply verbal and interpersonal skills that develop member confidence, respect and trust in Credit Union of Colorado and develop cooperative relationships with all levels of people throughout the organization
Knowledge of personal computer operations, with an emphasis on Microsoft products, including Microsoft Excel and Word
Knowledge of Credit Union computer system in order to input and set up new loans, file maintenance, transfers and all related transactions
Benefits
Pay-for-performance compensation program including bonuses for all employees
Competitive benefits package
Company
Credit Union of Colorado
Credit Union of Colorado is a company that specializes in financial services its headquartered in Denver, Colorado.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Terry Leis
CEO
Chad Bollinger
Chief Financial Officer
Recent News
2025-09-12
GlobalFinTechSeries
2025-09-09
The Business Times
2025-08-21
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