STACK Infrastructure · 10 hours ago
Enterprise Applications Support Analyst
Denver Metropolitan Area
Full-time
Hybrid
Mid Level
$95K/yr - $110K/yr
3+ years expSTACK Infrastructure is an award-winning industry leader in building, owning, and operating highly efficient data centers. They are seeking an Enterprise Applications Support Analyst to provide first-line functional support for core enterprise systems and ensure high-quality service delivery.
Data CenterInformation ServicesInformation TechnologyIT Infrastructure
Responsibilities
Respond to and resolve incoming Enterprise Applications support requests related to Enterprise Applications, submitted via the ITSM platform and other supported channels
Own assigned tickets end-to-end, ensuring timely, accurate resolution and adherence to defined SLAs
Deliver a high-quality support experience with a focus on clarity, responsiveness, and user satisfaction
Diagnose and resolve common NetSuite issues, including login problems, basic data entry errors, and standard screen or workflow confusion
Identify patterns in user issues and apply consistent, repeatable solutions
Educate users on best practices to improve data quality, efficiency, and correct system usage
Assist users in understanding their assigned roles and permissions within NetSuite
Identify complex or systemic issues (e.g., integrations, advanced workflows, system defects) and escalate to Tier 2, application owners, or development teams as appropriate
Provide clear documentation and context during escalations to support efficient resolution
Document all support interactions, resolutions, and relevant findings within the ITSM platform
Identify knowledge gaps and contribute to the creation and maintenance of knowledge base articles and support documentation
Qualification
Required
Bachelor's degree or equivalent work experience
3-5 years of experience in Enterprise Applications support, IT support, or Service Desk roles
Functional, user-support-level experience with NetSuite, including familiarity with core modules such as Sales, CRM, or Finance
Understanding of basic NetSuite concepts, including records, fields, roles, and permissions
Familiarity with IT Service Management (ITSM) concepts such as incident management, SLAs, and request fulfillment
Strong analytical and troubleshooting skills with attention to detail
Excellent written and verbal communication skills with a customer-service mindset
Ability to manage multiple tasks, prioritize effectively, and work independently
Comfortable using helpdesk or ITSM tools and general IT concepts
Proficiency in Microsoft Excel, Word, and PowerPoint
Benefits
Healthcare
Dental Care
Vision Insurance
Life Insurance
Paid Time Off
Paid Leave Programs
401K program
Flexible spending accounts
Cell phone subsidy
Company
STACK Infrastructure
STACK Infrastructure provides digital infrastructure solutions, focusing on data centers, colocation, and build-to-suit projects.
1001-5000 employees
H1B Sponsorship
STACK Infrastructure has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2024 (2)
2022 (1)
Funding
Current Stage
Late StageTotal Funding
$9.35B2025-10-22Debt Financing· $261.68M
2025-07-23Debt Financing· $853.73M
2025-05-13Debt Financing· $1.4B
Leadership Team
Brian Cox
Interim Chief Executive Officer, STACK Infrastructure EMEA
Matthew VanderZanden
CEO for Americas
Recent News
2026-01-08
Fierce Network
2025-12-22
2025-12-15
Company data provided by crunchbase