City of Atlanta · 1 day ago
Revenue Collection Administrator
Atlanta, GA
Full-time
Onsite
Mid Level
$47K/yr - $64K/yr
3+ years expCity of Atlanta is seeking a Revenue Collection Administrator who will be responsible for managing and reducing delinquency of assigned invoices and accounts. This role involves providing customer service, performing site visits, and representing the city in court proceedings.
GovernmentInformation ServicesNon Profit
Responsibilities
Serve as a primary point of contact for the Office of Revenue’s Collections Team regarding delinquent licenses, fees, and tax matters
Maintain interdepartmental knowledge to facilitate payment and resolution of delinquent invoices
Ensure compliance with City of Atlanta Business License and Excise Tax Ordinances through field visits, issuance of notifications and citations, and documentation of collection activities (calls, emails, photos) in the Office of Revenue’s tracking system (EnerGov)
Appear in court as a witness in violation cases, prepare case documentation, and present evidence at appeal hearings or other legal proceedings
Maintain strong internal contacts with other City offices and departments to support customer service and collections efforts
Proactively contact customers via phone and email to facilitate payment of delinquent invoices
Assist with preparing quarterly presentations highlighting collections performance, accomplishments, and revenue outcomes
Provide timely responses to customer inquiries through email, tracking systems, and phone calls
Ensure compliance with written procedures, policies, and supervisory guidance
Stay current with updates in procedures through ongoing training
Perform other duties and special projects as assigned
Qualification
Required
Bachelor's degree in Business Administration, Finance, or a closely related field OR an equivalent combination of education, skills, experience, and training
Minimum of three (3) years of experience in credit collections, customer service, or a related field
Proficiency with Microsoft Outlook, Excel, PowerPoint, and Word
Experience with data entry and tracking systems (EnerGov or equivalent preferred)
Valid Georgia driver's license
Strong critical thinking skills and attention to detail
Excellent time management skills; ability to manage multiple priorities and meet deadlines
Effective written and verbal communication skills
Ability to maintain confidentiality of sensitive customer information
Strong interpersonal skills and ability to build productive relationships with internal and external stakeholders
Ability to achieve and exceed monthly, quarterly, and annual collections goals
Proficiency in accurate and timely completion of assigned duties
Preferred
Experience in municipal or government collections
Familiarity with court proceedings related to collections or compliance
Company
City of Atlanta
City of Atlanta is a website provides information on services and happenings of Atlanta.
5001-10000 employees
Funding
Current Stage
Late StageLeadership Team
Dr. Tina Wilson
Deputy Chief Financial Officer
Youlanda Carr, CPA
Deputy CFO
Recent News
bloomberglaw.com
2025-08-23
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