Dal-Tile LLC · 21 hours ago
CUSTOMER SERVICE REP II - SSC
Honolulu, HI
Full-time
Onsite
Mid Level
3+ years expDal-Tile LLC, a leading manufacturer of tile and natural stone in the United States, is seeking an exceptional Customer Service Representative to join their team. This role involves providing support to customers, managing sales orders, and resolving product or service issues with a focus on high-quality service and support.
Real Estate
Responsibilities
Provides customer account management in a call center environment, which may include, but is not limited to, order entry, order inquiry, product information, order status, pricing, stock check, and transportation management
Provides customer service for a high volume of inbound calls using ACD (Automated Call Distribution)
Responsible for keying in orders, processing faxes, and preparation of reports
Interfaces with various groups including, but not limited to, internal teams and SSCs, to address customer inquiries and order issues from order entry to order delivery
Participates in special projects and performs additional duties as required
Qualification
Required
High School Diploma or GED equivalency required
3+ years of call center or customer service experience
Excellent oral and written communication skills with a demonstrated ability to interact effectively with individuals at all levels in the organization required
Good voice quality that is conversational and professional
Ability to interpret and follow oral and written instructions, policies, guidelines, and processing standards
Ability to demonstrate strong organizational and problem-solving skills required
Ability to demonstrate strong interpersonal relationship-building skills
Must have a moderate level of computer skills in Word and Excel
Must be detail-oriented with the ability to multi-task, manage priorities, and manage time effectively
Ability to work in a fast-paced environment
Preferred
Focus on customer account management preferred
Benefits
Company Match on 401k
Employee Purchase Discount
Tuition Reimbursement
Company
Dal-Tile LLC
Our team at Dal-Tile LLC, a subsidiary of Mohawk Industries, manufactures, distributes and markets high-quality ceramic tile and natural stone products.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Karson Kids
People Systems Business Partner Analyst
Recent News
2025-08-19
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