MicroDental Laboratories · 23 hours ago
Dental Customer Experience Specialist
Livermore, CA
Full-time
Onsite
Mid Level
$24/hr - $26.44/hr
3+ years expMicroDental Laboratories is a rapidly growing global company focused on Quality, Value, and Legendary Customer Care. They are seeking a determined Customer Experience Specialist to retain and increase orders from customers, enhance customer satisfaction, and collaborate with internal teams to drive digital adoption in their assigned territory.
DentalHealth Care
Responsibilities
Retain and increase orders from existing and potential customers within an assigned geographical territory
Increase customer satisfaction-emphasis on digital support, using excellent communication and telephone skills, email and virtual communication experience, and a solutions mindset
Collaborate with internal technical teams, external strategic partners, and service teams focused on digital adoption, retention, and growth of a territory
Monitor, assess, and communicate with supervisor potential customer-related activities, patterns and opportunities
Utilize channels of communication between customers and laboratories, keeping customers informed of the best options and additives for successful sales outcomes through outbound follow-up calls and emails
Demonstrate keen awareness of territory market conditions, competitive pricing, service requirements, and customer needs assessment
Participate in laboratory-sponsored customer engagements, study clubs, conventions, seminars
All other duties as assigned or as otherwise required
Qualification
Required
Excellent computer knowledge and telephone skills
Must be a self-starter with good initiative, assertiveness, and self-motivation to resolve potential conflicts with customers
Ability and willingness to reasonably make decisions, receive feedback and take calculated risks
Must possess excellent time management and organizational skills with the ability to multitask and prioritize tasks with limited supervision
Strong relationship-building and networking skills
Preferred
digital scan review
3+ years previous experience in a dental profession
Previous experience working in a sales or telephonic sales position
Associate's, Bachelor's degree, or equivalent experience
Benefits
Medical
Dental
Life insurance
Short/long term disability
401(k)
Vacation
Holidays
Company
MicroDental Laboratories
MicroDental Laboratories provides dental and restoration services.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
unknown2007-04-16Acquired
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