Denver Water · 10 hours ago
IT Support Specialist/Senior Specialist
Denver, CO
Full-time
Hybrid
Entry, Mid, Senior Level
$34.61/hr - $39.23/hr
1+ years expDenver Water offers a rewarding employment experience with exceptional benefits and a strong organizational culture. The IT Support Specialist provides first-level support to end users, while the Senior Specialist delivers high-level support for specialized business and scientific software applications, ensuring effective problem resolution and maintaining IT infrastructure.
Public SafetyWaterWater Transportation
No H1B
Responsibilities
Respond to end-user requests for help and resolve requests for services, technology issues, and break/fix issues
Relocate computer equipment, phone equipment, and network equipment as required. Coordinates installation with user and technical support
Identify opportunities and recommend solutions for improving procurement, management and disposal of IT related hardware
Review business requirements against hardware capabilities to ensure the solution provided meets the requirements in a cost-effective manner
Audit, review, and maintain all required documentation for installed computer hardware and software, including maintenance records, and system configuration as outlined in IT policies
Assist other techs with troubleshooting issues. Log all technology related issues in service desk software. Develop troubleshooting and installation procedures for computer or telecommunications hardware and software
Research, evaluate, and recommend technology for upgrades and purchase. Seek out new technology solutions, processes, and procedures
Work with section/division to develop desktop hardware/software migrations. Work with section/division on annual desktop technologies budget process
Implement operational and technical security controls; and adhering to organizational security policies and procedures
Prepare for and perform IT and/or industrial control systems (ICS) cyber incident response as required
On-call rotation
Perform related work as required
Develop, install, upgrade, and maintain Access Control System software, and develop/deploy software
Research, configure, install, test, and maintain computer equipment, computer software, network, and communications equipment
Coordinate and collaborate with the senior technical staff in the development of technology policies and standards
Review business requirements against hardware capabilities to ensure the solution provided meets the requirements in a cost-effective manner
Manage vendor relationships to maximize value and costs for the implementation of Audio-Visual systems and/or printer, copier, plotter, scanner, and fax solutions
Assist with the division specific coordination and development of computer programming, testing, implementation, system review, and on-going system support
Implement operational and technical security controls; and adhering to organizational security policies and procedures
Maintain baseline system security according to organizational policies
Prepare for and perform IT and/or industrial control systems (ICS) cyber incident response as required
Qualification
Required
High School Diploma or GED
Minimum 1 year of related work experience
Must be able to possess and maintain a valid Class ‘R' Colorado driver's license and have a satisfactory driving record at time of hire
Must complete required HIPAA training within the first 6 months of hire
Preferred
Microsoft Specialist in Windows 10 & 11. MCSA Windows 10
MCSE: Enterprise Devices and Apps. CompTIA IT Fundamentals
CompTIA A+. CompTIA Network+. CompTIA Security+
HDI Support Center Analyst. HDI Desktop Support Technician. HDI Technical Support Professional
Benefits
401(k) plan with employer contributions
Secure pension fund
Generous PTO package
Medical, dental, and vision coverage
Company
Denver Water
Denver Water is a water supply company that serves high-quality water and promotes its efficient use in the city of Denver.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Alan Salazar
CEO/Manager
Recent News
2025-11-07
2025-09-24
thecanadianpressnews.ca
2025-09-17
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