Apex Systems · 2 days ago
Field Service Technical Support
Albuquerque, NM
Full-time
Onsite
Mid Level
3+ years expApex Systems is a world-class IT services company that serves thousands of clients across the globe. They are seeking an IT Field Engineer/Datacenter Technician to support federal clients, focusing on resolving hardware and software issues in data centers.
Human ResourcesInformation TechnologyRecruiting
No H1B
U.S. Citizen Only
Responsibilities
Resolve HPE hardware and software infrastructure issues (servers, network, security, etc.) using systems analysis techniques and procedures in support of HPE customer’s data centers
Analyze, troubleshoot, and resolve issues within IT infrastructure including HPE Enterprise systems, servers, storage, and networking
Understand Data Center IT Operations environment and use software tools to perform day-to-day functions and troubleshooting
Perform high volume/low impact tasks efficiently and knowledgeably
Provide installation and break/fix support including component replacement, hardware troubleshooting, and operating system installation
Proficiently perform data center support tasks with minimal guidance
Demonstrate hands-on practical knowledge of systems and policies
Manage operational tasks including resolving escalations and clearing blocking issues to enable continued delivery of datacenter support activities
Qualification
Required
Must be a U.S. citizen
Must have your own transportation, insurance, and a valid driver's license
Must be willing to travel from customer to customer as necessary
Must be able to work overtime during installation or rack/stack events
Must be able to work weekends with advanced notice due to customer installation schedules
Basic understanding of storage theory, server layout, and network concepts
Mechanical aptitude and ability to follow procedures for component level repairs using ESD best practices
Good understanding of the general/technical aspects of the job
Familiarity with different computer applications and ability to navigate software tools as required
Professional written and verbal communication skills
Organizational skills and ability to document daily activities
Successful communication and working relationship with management and peers at all levels
Teamwork and interpersonal skills
Willingness to work outside of standard business hours and weekends
Willingness to travel for out-of-state projects
Ability to operate manual and power hand tools
3-5 years of technical experience and an Associate's Degree or equivalent degree in computer science or related area of study; without a degree, two additional years of relevant professional experience (5-7 years in total)
Preferred
Experience with pallet jack and data center server lifting tools is a plus. Must be able to lift up to 40 lbs
Benefits
Medical
Dental
Vision
Life
Disability
Other insurance plans
ESPP (employee stock purchase program)
401K program
HSA (Health Savings Account on the HDHP plan)
SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions
Corporate discount savings program
Discounts
On-demand training program
Access to certification prep
Library of technical and leadership courses/books/seminars
Certification discounts
Perks to associations that include CompTIA and IIBA
Dedicated customer service team for our Consultants
Certified Career Coach
Company
Apex Systems
Apex Systems, a division of On Assignment, provides organizations with IT staffing solutions to address gaps in their current workforce.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Roger Wahman
Chief Technology Officer - SVP
Andrea Schiola
Global Head of Technology Partnerships, SVP, Principal
Recent News
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