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PushPress · 14 hours ago

Grow Support Specialist

United States

Full-time

Remote

New Grad, Entry Level

$58K/yr - $58K/yr

PushPress builds software for boutique fitness businesses and is seeking a Grow Customer Support Specialist. This role is focused on providing first-line support for Grow customers, managing conversations through resolution, and ensuring customer trust and satisfaction.

B2BBillingFinTechFitnessMachine LearningPaymentsSaaSSoftware

Growth Opportunities

Responsibilities

Respond to incoming Intercom chats from Grow customers and manage conversations through resolution, including CRM-related questions and workflows

Triage issues, resolve them directly when possible, or escalate with clear and complete context

Follow up on snoozed or pending conversations to ensure timely closure

Identify recurring issues and share trends with the Support Lead

Validate and improve help articles, macros, and bot responses

Collaborate closely with L1 and L2 teammates

Stay current on product updates, releases, and changes

Qualification

PushPress Grow product knowledgeTroubleshooting skillsIntercomCRM workflowsSaaS customer supportOrganized work habitsFitness industry interestClear communicationAttention to detail

Required

Strong working knowledge of the PushPress Grow product and/or GHL, with familiarity in PushPress Core and CRM-based communication workflows

Experience using tools such as Intercom, Slack, and Zoom, with the ability to learn new systems quickly

Strong troubleshooting skills and the ability to deliver clear, step-by-step solutions

High ownership and comfort working with minimal supervision

Clear, patient communication when explaining technical concepts

Strong attention to detail and organized work habits

Interest in fitness, gym operations, or small business ownership

Preferred

Experience with PushPress Core, Grow, or Train

Hands-on experience configuring or supporting CRM pipelines, automation, or lead management

Prior SaaS customer support experience in a high-volume environment

Experience improving help center articles, macros, or internal documentation

Familiarity with CRM, automation, or messaging workflows

Company

PushPress

PushPress is a vertical B2B SaaS company that offers a gym management software serving SMB boutique fitness studios market.

Founded in 2013

Claymont, Delaware, USA

51-200 employees

https://pushpress.com

Funding

Current Stage

Growth Stage

Total Funding

$31.5M

Key Investors

Altos VenturesCalm Company Fund

2024-10-30Series B· $20M

2022-08-18Series A· $11M

2021-03-22Seed

Leadership Team

Dan Uyemura

Chief Executive Officer & Co-Founder

Chris McConachie

Chief Experience Officer

Recent News

KillerStartups

First-Time Founders: Trust Your Vision Despite Rejection

2025-03-14

pushpress.com

PushPress secures $11 million in Series A funding led by Altos Ventures

2025-02-26

Company data provided by crunchbase