Lumos Fiber · 14 hours ago
Operations Service Technician I
High Point, North Carolina
Full-time
Onsite
New Grad, Entry Level
0+ years expLumos is looking for Operations Service Technicians to bring the future of connectivity to our customers. In this role, you'll be responsible for installing, testing, and maintaining services and equipment in homes and businesses, ensuring seamless connectivity for customers.
Information TechnologyInternetTelecommunications
Responsibilities
Installs & troubleshoots basic Voice, Data, and Video services on fiber networks
Perform data entry tasks on computers: updating trouble tickets, processing orders, completing timesheets, provisioning systems & equipment, and updating internet service
Provisions & configures Wi-Fi: SSID settings, Guest Network Access & wireless firewall options
Troubleshoots and resolves wireless connectivity issues
Installs and troubleshoots customer on-premise equipment (e.g., residential gateways, routers, switches, security systems, and station wiring)
Installs and troubleshoot circuits (e.g., Voice, Broadband)
Performs other duties as assigned, including departmental & cross-functional projects
Qualification
Required
0-2 years of related experience
High School Diploma or equivalent required
Valid, fully unencumbered Driver's License required
Must reside within 30 minutes of the normal reporting location, including home-based work locations
Experience interacting directly with customers to troubleshoot and resolve issues
Experience using MS Office Suite
Available for various schedules, including weekends, holidays, overtime, and on-call duties as needed
Ability to climb utility poles (where applicable) and work at heights
Utilize handle extension and stepladders as required
Ability to work in attics, crawl spaces, and confined areas
Capable of lifting and transporting 50 lbs. over a distance of 50 feet
Near-constant use of sight, speech, hearing, comprehension, and reasoning
Preferred
Fiber or Telecom industry experience preferred
Strong verbal and written communication skills
Safe driving record
Ability to understand and use technical documentation
Detail-Oriented and Quality-Driven: Committed to accuracy and thoroughness, proactively seeks and applies feedback for continuous improvement, and consistently monitors work to uphold and enhance quality standards
Benefits
Comprehensive health, dental, and vision coverage.
Competitive compensation packages, including bonus options for eligible positions.
Paid Time Off & Paid Holidays.
Health Savings Accounts (HSAs) and Flexible Spending Accounts (FSAs).
100% employer-paid life and disability insurance.
Employee Assistance Program (EAP) with access to professional support for life’s challenges.
401K plan w/ up to 5% employer contribution and a self-directed brokerage option.
Wellness program offering education and cash incentives for gym attendance and nutrition programs.
Employee referral bonuses.
Discounts on Lumos Fiber Internet for employees who live in our service areas.
Company
Lumos Fiber
Lumos Fiber is a telecommunications company that specializes in internet, wifi, digital TV, and business voice solutions.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
$1.1B2024-04-25Private Equity
2024-04-25Acquired
2024-02-14Grant· $1.2M
Leadership Team
Shane Ward
Chief Financial Officer
A.J. Brown
Chief Legal Officer
Recent News
Government Technology US
2025-09-18
Company data provided by crunchbase