Customer Service/Inside Sales Representative jobs in United States
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Express Employment International · 19 hours ago

Customer Service/Inside Sales Representative

positionNorwood, MA
timeFull-time
remoteOnsite
seniorityNew Grad, Entry Level
money$25/hr - $25/hr

Express Employment Professionals is an importer and reseller of machine tool accessories seeking a motivated Customer Service / Inside Sales Associate. The role involves customer interaction, inside sales, order processing, relationship management, and support in a collaborative environment.

Staffing & Recruiting

Responsibilities

Serve as a friendly, knowledgeable point of contact by answering calls and emails, providing product and technical support, resolving issues, and ensuring customers feel supported and informed
Prospect for new customers, generate and qualify leads, support outside sales by scheduling meetings, and identify opportunities to upsell or cross-sell products
Enter and manage orders within the ERP system, process payments and returns, track shipments, and assist with inventory management to ensure smooth and timely fulfillment
Build and maintain strong, long-term relationships with existing customers by delivering consistent, reliable service and supporting repeat business
Handle general office and clerical tasks such as data entry and filing while pitching in where needed in a collaborative, small-team environment
Assist with order picking, packing, shipping, receiving, cycle counting, and other warehouse tasks; forklift experience is a plus, but training is provided

Qualification

Customer service experienceSales skillsERP managementMS Office proficiencyWillingness to learnMachine tool familiarityCommunication skillsOrganizational skillsTeam collaboration

Required

Strong communication and organizational skills
Comfortable using MS Office (Excel and Outlook)
Willingness to learn, ask questions, and be part of a collaborative team

Preferred

Experience in customer service or sales preferred
Familiarity with the machine tool or industrial industry is a plus
Forklift experience is a plus, but training is provided

Benefits

Flexible schedule
Health insurance
Paid time off

Company

Express Employment International

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Founded in 1983 and corporately headquartered in Oklahoma City, Express Employment International supports the Express Employment Professionals franchise and related brands.
dateFounded in 1983
location
Oklahoma City, OK, US
people-size10001+ employees
web-link
http://www.ExpressPros.com

Funding

Current Stage
Late Stage

Leadership Team

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Bob Funk Sr.
Co-Founder, President and Board Member
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ELLIOTT EISEMAN
PRESIDENT & CO-FOUNDER
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Recent News

Express Employment Professionals
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2025-10-03
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2025-09-24
PR Newswire
The New Job Hunt Reality: More Seekers, Longer Timelines, Greater Required Flexibility
2025-09-24
Company data provided by crunchbase