Revolution Technologies · 18 hours ago
Onsite Operations Coordinator (Print Services / Managed Services)
Little Rock, AR
Full-time
Onsite
Senior Level
$22/hr - $25/hr
5+ years expRevolution Technologies is seeking an Onsite Operations Coordinator to support a large managed print and services environment. The role involves acting as the primary onsite point of contact, ensuring service level agreements are met, driving process improvements, and managing day-to-day operational performance.
DeliveryHuman ResourcesInformation Technology
Hiring Manager
Tee W.
Responsibilities
Act as primary onsite customer contact
Monitor and manage SLA performance and service levels
Coordinate between end users, technical teams, and subcontractors
Lead process improvements within managed services operations
Support deployments of print technology and services
Manage consumables, asset tracking, and inventory processes
Facilitate weekly/monthly status meetings and reporting
Provide metrics, dashboards, and tracking data
Develop and document implementation and escalation procedures
Train end users and trainers as needed
Analyze workflows and recommend operational improvements
Support mission-critical activities and special projects
Qualification
Required
Advanced Microsoft Excel skills (filters, pivot tables, VLOOKUP)
Excel proficiency test required
5+ years of customer service experience in printer, computer, or technology support environments
Experience managing multi-disciplinary projects or teams
Strong experience working directly with customers and stakeholders (including executives)
Experience with process documentation and workflow analysis
Strong administrative and operational management skills
Preferred
Exposure to network basics (IP, SNMP, drivers, basic network protocols)
Experience with managed services or print services environments
Experience with reporting, metrics, and SLA tracking
Business degree preferred
Or 4–6 years of relevant experience in lieu of degree
Benefits
Eligible after 30 days
Company
Revolution Technologies
Revolution Technologies is a staffing and recruiting company that offers contract staff augmentation and permanent staffing solutions.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Ted Parker
Founder & Chief Executive Officer
Miles Toshie
Executive Vice President/Partner
Recent News
EIN Presswire
2025-12-17
Company data provided by crunchbase