INTEGRIS Health · 18 hours ago
Customer Service Rep ISS - Full Time - Variable Shift
Oklahoma City, OK, United States
Full-time
Onsite
Entry Level
2+ years expINTEGRIS Health is Oklahoma’s largest not-for-profit health system, offering a great opportunity for a Customer Service Rep ISS in Oklahoma City. In this role, you will work with the telecommunications services team to provide exceptional care to customers, assisting with service requests and handling emergency calls.
Health CareHealth DiagnosticsHospitalPersonal Health
Responsibilities
Operate various software used in the Communications and/or Integrated Support Services departments, to include AMCOM, Teletracking, etc
Handle emergency service calls and stress
Gather the proper information and route it to the appropriate resource or department, either by work orders or other service means
Operates the overhead paging system in emergency situations
Understanding all emergency management codes and their responsibilities when these codes are activated
Use good telephone etiquette when answering calls for service
To provide limited departmental training as needed
Reports to the Lead/Manager communications center
This position may have additional or varied physical demand and/or respiratory fit test requirements
Please consult the Physical Demands Project SharePoint site or contact Risk Management/Employee Health for additional information
Office environment
When transporting patients potential for exposure to infections and communicable diseases, blood and body fluids, electrical equipment, chemicals. Must follow standard precautions
All applicants will receive consideration regardless of membership in any protected status as defined by applicable state or federal law, including protected veteran or disability status
Qualification
Required
High School Graduate
Ability to operate various software used in the Communications and/or Integrated Support Services departments, to include AMCOM, Teletracking, etc
Ability to handle emergency service calls and stress
Ability to gather the proper information and route it to the appropriate resource or department, either by work orders or other service means
Ability to operate the overhead paging system in emergency situations
Understanding of all emergency management codes and their responsibilities when these codes are activated
Good telephone etiquette when answering calls for service
Ability to provide limited departmental training as needed
Ability to report to the Lead/Manager communications center
Ability to meet additional or varied physical demand and/or respiratory fit test requirements
Ability to work in an office environment
Ability to follow standard precautions when transporting patients and potential exposure to infections and communicable diseases, blood and body fluids, electrical equipment, chemicals
Preferred
Prefer 2 years experience in a customer support service department within food, housekeeping, dispatch, plant operations management, or linen
Call center/dispatch experience preferred
For current Deaconess incumbent(s) only at the time of acquisition (10/1/18) High School diploma or equivalent preferred
Computer literacy in Microsoft applications and the ability to type 35 wpm
Benefits
Front loaded PTO
100% INTEGRIS Health paid short term disability
Increased retirement match
Paid family leave
Company
INTEGRIS Health
INTEGRIS Health is the state’s largest Oklahoma-owned health system and one of the state’s largest private employers, with hospitals, rehabilitation centers, physician clinics, mental health facilities, fitness centers, independent living centers, home health agencies and urgent cares throughout much of the state.
10001+ employees
H1B Sponsorship
INTEGRIS Health has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (37)
2024 (17)
2023 (12)
2022 (18)
2021 (15)
2020 (14)
Funding
Current Stage
Late StageLeadership Team
Timothy Pehrson
President and CEO
Thomas McQuillan
Chief Technology Officer
Recent News
2025-09-30
2025-06-17
2025-06-16
Company data provided by crunchbase