Crossfire Consulting · 8 hours ago
Customer Service Representative Needed
McDonough, GA
Full-time
Onsite
Entry Level
2+ years expCrossfire Consulting is seeking a Customer Service Representative for Millennium Lighting to manage customer inquiries via email and web chat. The role focuses on providing timely support and ensuring a smooth customer experience during interactions.
ConsultingInformation TechnologySoftwareStaffing Agency
Responsibilities
Guide and assist customers through email and web chat communications
Respond to all customer emails within 24 hours using Zendesk
Engage web customers within 10 seconds of a chat request
Enter orders accurately into SageX3
Strive for one-touch resolutions to reduce the number of interactions per issue
Work with managers to meet or exceed satisfaction survey goals
Demonstrate strong customer service skills in resolving complaints and questions
Follow company policies and procedures and understand the Customer Relations manual
Maintain a professional and positive attitude at all times
Qualification
Required
6+ months of email correspondence experience
6+ months of experience with Microsoft Word, Excel, and Outlook
Strong written and verbal communication skills
Well-organized, detail-oriented, and able to manage time effectively
Ability to work independently with integrity
Comfortable adapting to last-minute changes and managing multiple tasks
Proficiency in Microsoft Office 365 Suite, especially Teams and Outlook
Ability to work in a fast-paced call center environment
Preferred
2+ years of meaningful customer service-related work experience preferred
Willingness to learn tools like Cisco Unified Intelligence Center and Calabrio
Familiarity with CRM systems or Sage100 is a plus
Candidates with warehouse experience are highly encouraged to apply
Company
Crossfire Consulting
Crossfire Consulting is an IT company that provides IT staffing and software development services.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase