Emerald · 4 hours ago
Senior IT Systems Support Analyst
San Juan Capistrano, CA
Full-time
Onsite
Mid, Senior Level
$105K/yr - $115K/yr
7+ years expEmerald is a leader in building dynamic market platforms that integrate live events and media, and they are seeking a Senior IT Systems Support Analyst to provide operational support for complex financial applications. The role focuses on system stability, data integrity, and audit readiness while partnering with Finance and Audit teams to ensure reliable operations.
ContentEventsMarketing
Responsibilities
Serve as a senior-level IT support analyst for Epicor ERP, Hyperion, NetSuite, and other connected financial and reporting systems (e.g., A2Z, Salesforce)
Provide Tier 2 / Tier 3 production support, including issue triage, root-cause analysis, and resolution of system, integration, and data issues
Support and stabilize manual and semi-automated financial processes, identifying risks, control gaps, and opportunities for incremental improvement
Monitor, support, and troubleshoot system integrations, reconciliations, and data flows between ERP, consolidation, and reporting platforms
Partner closely with Finance during month-end, quarter-end, and year-end close to ensure system availability and data accuracy
Support SOX compliance activities, including IT General Controls (ITGCs), application controls, access reviews, and audit evidence collection
Maintain audit-ready documentation, including system process flows, control narratives, runbooks, and support procedures
Act as a key IT liaison for internal and external audits, responding to audit inquiries and supporting walkthroughs and testing
Coordinate with vendors, consultants, and internal IT teams to resolve incidents, manage defects, and support system upgrades and patches
Assist with UAT support, validation testing, and production deployments related to fixes, enhancements, and vendor releases
Qualification
Required
7+ years of experience in IT systems support or systems analyst role supporting ERP and financial applications
Hands-on experience supporting ERP platforms, with Epicor preferred, and exposure to at least one of the following: Hyperion, NetSuite, OneStream
Experience supporting systems in a SOX-compliant, heavily audited environment
Strong ability to document the process flows and produce necessary documentation for change approvals
Proven experience supporting system integrations, including APIs, flat files, and scheduled data feeds
Ability to troubleshoot data issues across multiple systems and perform reconciliation and validation
Strong documentation, communication, and stakeholder-support skills
Demonstrated ability to quickly learn new systems and operate effectively in complex application landscapes
Preferred
Direct production support experience with Epicor ERP or similar mid-market ERP platforms
Experience supporting multi-entity, multi-company, or post-acquisition environments
Exposure to system decommissioning, data archiving, or legacy application retirement
Familiarity with automation or integration tools (APIs, file transfers, middleware, GenAI-assisted tooling)
ERP or financial systems certifications (Epicor, NetSuite, Hyperion, OneStream)
Benefits
Unlimited vacation for exempt employees
Flexible working locations
401(k) plan with a company match
Medical/dental/vision coverage with inclusive provisions including transgender services and fertility benefits
Parental and caregiver leave
Dependent, commuter and FSA benefits
Professional development programs like Toastmasters
Mental wellness tools
Company
Emerald
Emerald create content to ensure that our customers are on the cutting edge of their industries and are continually developing their skills.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Emilie Lewis
Senior Vice President & Brand Leader, MJBiz
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