Harbor IT · 2 hours ago
Field Systems Engineer
Greater Boston
Full-time
Hybrid
Mid Level
$35/hr - $50/hr
4+ years expHarbor IT is a leading Managed Service Provider specializing in Cybersecurity, IT, and Cloud Services. They are seeking a highly skilled IT Field Engineer to provide onsite and remote support, manage client environments, and serve as a trusted technical advisor while ensuring customer satisfaction.
ISPNetwork HardwareSoftwareVoIPWeb Hosting
No H1B
Hiring Manager
Micah Ralph
Responsibilities
Provide day-to-day troubleshooting and technical support for desktop, server, network, and cloud-related issues
Perform both onsite and remote diagnostics, repairs, and configuration of hardware, software, and network systems
Communicate clearly and empathetically with customers to ensure they feel supported, informed, and valued
Act as a primary point of contact for assigned customers, coordinating between the client and internal teams for smooth service delivery
Identify opportunities for improvement, modernization, and efficiency within client environments
Work on technical projects including new installs, migrations, virtualization deployments, network upgrades, and cloud enablement
Troubleshoot complex issues involving Microsoft Server, O365, virtualization platforms, storage, security tools, and line-of-business applications
Interface with third-party vendors and service providers, acting as the technical liaison for customers
Stay current with emerging technologies, security trends, cloud platforms, and MSP best practices
Document work performed, troubleshooting steps, and resolutions in the ITSM platform (ConnectWise, Autotask, or similar)
Create and maintain accurate documentation of client environments, configurations, passwords, and network topologies
Participate in internal knowledge-sharing, teambuilding, and continuous improvement discussions
Support after-hours project scheduling, emergency troubleshooting, or on-call coverage as needed
Qualification
Required
Bachelor's Degree or equivalent professional experience
4–5+ years of experience in IT support, systems administration, or MSP engineering roles
Proven background in customer support with the ability to communicate complex technical concepts to non-technical users
Ability to manage multiple priorities in a fast-paced environment while maintaining attention to detail
Strong work ethic, self-motivation, and ownership mentality
Microsoft Server & Workstation technologies (Windows 10/11; Server 2016+)
Active Directory, DNS, DHCP, Group Policy, and identity management
Microsoft 365 administration (setup, configuration, migration, and troubleshooting)
Virtualization platforms (VMware, Hyper-V, or similar)
Networking fundamentals (firewalls, VPNs, switching, wireless)
Security technologies (MFA, endpoint protection, compliance tools, etc.)
Storage technologies (SAN/NAS desirable)
ITSM platforms (ConnectWise, Autotask, etc.) and documentation management
Exceptional verbal and written communication skills
Empathy and active listening, ensuring customers feel heard and supported
Ability to build trust-based, long-term customer relationships
Collaborative team mindset with humility and willingness to escalate issues when appropriate
Reliable transportation for onsite work when required
Permanent work authorization in the United States
Preferred
Industry vertical line-of-business applications (ex. dental platforms such as Dentrix, EagleSoft, Open Dental)
Project management experience or coordination
Certifications such as Microsoft, Cisco/Meraki, VMware, Okta, CompTIA, etc
Benefits
Competitive salary commensurate with experience
Comprehensive benefits package including health, dental, and vision insurance.
401(k) retirement plan with company match
Unlimited PTO
Professional development opportunities
Company
Harbor IT
We are not merely a provider that handles firewalls and answers calls.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
$37M2006-09-11Acquired
2005-03-03Series C· $37M
Leadership Team
Greg Bertschmann
CEO & President
Michael Sullivan
Chief Operating Officer
Company data provided by crunchbase