Summit Fire & Security · 4 hours ago
Account Manager
California, United States
Full-time
Onsite
Mid Level
4+ years expSummit Fire & Security is the nation’s leading fire protection company, and they are seeking an Account Manager to manage and expand service and maintenance contract accounts. The role focuses on maintaining strong client relationships, driving renewal and growth opportunities, and ensuring exceptional service delivery.
Public Safety
Responsibilities
Identify and pursue new business opportunities within the assigned territory or customer base
Prepare and present tailored proposals for fire protection services and products
Be a primary contact and advocate for an assigned group of customers
Prioritize and perform periodic customer business reviews in conjunction with customer, Sales and Operations to ensure satisfactory service levels, customer satisfaction, compliance with service contracts and applicable regulations, as well as internal standards of quality and safety
Initiate contact with customers to gauge satisfaction and address customer feedback to improve services and relationships
Implement strategies to retain clients and enhance satisfaction through excellent service and communication
Conduct regular site visits and inspections of client facilities to ensure quality of service, compliance with service agreements, and identify enhancement opportunities
Track account health and profitability, service metrics, renewal dates, upsell pipeline, and customer communication to manage account retention and renewal
Drive upgrade revenue from new product feature adoption and expanded services
Generate new clients through research, cold calling, and networking within a defined market (as needed)
Develop proposals and negotiate service agreements and maintenance contracts. Manage sales opportunity pipeline using Salesforce
Work as part of the team to develop strategies for scale and growth and leverage contacts to stay informed of new company developments
Maintain a good positive relationship with the customer and pass on information to the appropriate personnel for follow up, quotes, questions, or concerns
Ensure compliance with service contracts, applicable regulations, and internal standards of quality and safety
Maintain a safe and secure work environment by following OSHA and company safety programs
Stay informed about fire protection codes, regulations, and industry trends to provide accurate guidance
Assist clients in understanding and meeting compliance requirements
Other duties may be assigned
Qualification
Required
High School Diploma or GED, required
2 years operating a computer, Microsoft Office, required
Must have the ability to effectively read, write and communicate in English with employees, customers and board or directors
Frequent travel to sites
Valid driver's license with acceptable driving record required. Reliable transportation, required
Must be able to comply with SFS's Drug and Alcohol policy and Background screening requirements, which may also include customer specific requirements based on contractual agreement
4+ years' customer service and account management experience, highly preferred
Sales experience in Fire and Life Safety industry is highly preferred
Proven sales success including consistent upselling/cross-selling and established track record of success developing strong customer relationships
Preferred
Associate Degree in Business Management or related field, preferred
NICET Certifications, preferred
Other related experience may include sales in HVAC, commercial property and office equipment
Benefits
Paid Vacation and Holidays
Medical Insurance
Dental Insurance
Vision Insurance
401(k) Plan with Company Match
Flexible Spending Accounts
Long-Term Disability – Employer Paid
Short-Term Disability – Employer Paid
Additional Voluntary Ancillary Benefits such as Accident and Hospital Indemnity
Life Insurance for Team Members and Dependents
Employee Assistance Program
Employee Referral Program
Company
Summit Fire & Security
Summit Fire & Security provides fire protection,security and safety solutions.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Jeffrey Cannon
Senior Vice President
Recent News
2025-08-27
capital-riesgo.es
2025-08-21
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