WestRock Company · 9 hours ago
Coordinator, Product Planning
Mebane, NC
Full-time
Onsite
Entry, Mid Level
2+ years expWestRock Company is a global leader in sustainable paper and packaging solutions, seeking a Project Manager to develop, plan, and manage customer projects. The role focuses on ensuring high customer satisfaction through effective collaboration with operations, customer service, and sales, while managing new product introductions and launches.
CommercialManufacturingPackaging ServicesPaper ManufacturingSustainability
Responsibilities
Manage and lead new product introduction and launches from conception to delivery, including order entry, supply chain and production to ensure optimum solution and level of customer focus achieved
Responsibility for delivering excellent customer service in both the development phase of a project and production phase of the manufacturing process. This is designed to deliver and facilitate growth in the adherence and secondary packaging market
Drive customers generated projects. Responsible for coordinating activities of the project team, identifying appropriate resources, and developing schedules to ensure timely completion of projects
Manage and develop documentation for internal equipment, material, and process trials
Run and compile reports from ERP system (EFI Radius and PSA) for management review
Develop job aids, process maps and Gantt charts for critical processes and projects to train department leads on new processes
Work closely with scheduling and planning teams and help manage and review production capacity and constraints
Liaison between the plant, sales, customer service, and customers on all customer related projects and new product introductions (NPI) and approvals
Host and lead weekly meetings with customers and interplant teams as per the project requirements
Develop technical competency to support customer and sales enquiries
Build technical reports using Microsoft (Excel, PowerPoint, Word) tools for team review
Support line trials and troubleshoot issues internally and at customer sites
Lead and assist with site transfer/outsource work to other plants/third party vendors or work coming in from other plants
Support pricing and directly engage Customer Service Representatives (CSR’s) in new product introduction/development
Key point of contact at the site for customer visits
Key point of contact for commercial organization for samples and information requests
Provide expertise and technical support on ERP system modules and VWT as needed
Qualification
Required
Excellent communication and interpersonal skills – verbal, written, electronic
Perform/Handle multiple tasks in a high energy environment without losing sight of long and short term company objectives
Be able to find solutions to problems by being creative, adaptable, flexible, and innovative
Willing to travel to customer/vendor locations
General knowledge of associated machinery and processing
Proficiency in Microsoft Office (Excel, PowerPoint, Word, Project)
Demonstrate good time management and methodical approach to organization and project planning
Be able to work well with others and collaborate with different departments
Bachelor's Degree in technical discipline (i.e engineering) or equivalent experience
Preferred
Other technical tools such as VISIO, MiniTab, and AutoCad are preferred, not required
2+ years of manufacturing experience in a fast-paced work environment
Company
WestRock Company
Smurfit Westrock is the global leader of paper-based packaging solutions.
10001+ employees
H1B Sponsorship
WestRock Company has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (7)
2024 (14)
2023 (25)
2022 (8)
2021 (24)
2020 (21)
Funding
Current Stage
Public CompanyTotal Funding
unknown2023-09-12Acquired
2015-07-02IPO
Leadership Team
S
Samuel Shoemaker
President, Consumer Packaging
Recent News
2026-01-09
Company data provided by crunchbase