NAVCO · 22 hours ago
Customer Resource Associate
Waxahachie, TX
Full-time
Onsite
New Grad, Entry LevelNAVCO is a leading security integrator committed to innovation and world-class service. The Customer Resource Associate is responsible for maintaining and strengthening customer relationships, coordinating service requests, and ensuring customer needs are addressed efficiently.
Consumer ElectronicsCyber SecurityElectronicsInformation TechnologySecurity
Hiring Manager
Natalie Diaz
Responsibilities
Serve as the first impression of NAVCO to customers by delivering professional, courteous, and responsive service
Maintain customer satisfaction by enforcing quality and customer service standards and resolving service-related issues
Monitor the processing, scheduling, and completion of NAVCO service requests
Ensure Service Level Agreements (SLAs) are clearly communicated to field service technicians and subcontractors
Coordinate and oversee ordering of parts and materials required for service request completion
Accurately receive and document service requests from customers and relay details to field service teams in a timely manner
Analyze service trends, identify recurring issues, and recommend process or system improvements
Maintain accurate records and documentation related to customer service activity
Perform additional duties as assigned to support customer service and business objectives
Qualification
Required
High School Diploma or equivalent required
Strong attention to detail with proficiency in Microsoft Excel and Word
Excellent verbal, written, and phone communication skills with professional phone etiquette
Ability to read, interpret, and follow instructions, correspondence, and operating procedures
Strong organizational and time-management skills
Ability to work independently while collaborating effectively with internal teams
High level of professionalism, integrity, and accountability
Ability to apply common sense reasoning to solve problems involving multiple variables
Customer satisfaction and retention levels
Timely and accurate processing of service requests
Adherence to SLAs and service quality standards
Effective communication with customers and internal teams
Consistent demonstration of NAVCO's core values: teamwork, integrity, responsibility, respect, honesty, and quality
Benefits
ESOP – Employee Stock Ownership Program
401(k) Retirement Plan
HSA/PPO health plans, dental, vision, and supplemental life insurance
Annual Profit-Sharing Bonus
Paid Sick & Mental Health Leave: 5 days annually
Vacation Days based on years of service
Recognition and Rewards Program – Assembly
Social Responsibility Day (1 paid workday annually to volunteer)
10 Paid Holidays
Personal Floating Holiday (8 hours annually)
Magellan Employee Assistance Program
Company
NAVCO
NAVCO provides integrated electronic security and solutions for business property, employee, and customers.
Founded in 1971
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Jim Kauker
CEO
Company data provided by crunchbase