Murex · 14 hours ago
Production Manager
New York
Full-time
Hybrid
Senior Level, Lead/Staff
$150K/yr - $180K/yr
8+ years expMurex is a global fintech leader in trading, risk management, and processing solutions for capital markets. The Production Manager will be responsible for developing long-term partnerships with SaaS clients, ensuring production instance quality, and managing Murex IT tools related to production management.
Information TechnologyRisk ManagementSoftware
Responsibilities
Grow as a strategic, trusted, and valued partner of his/her portfolio of clients
Develop a mutually beneficial long-term partnership between Murex and these clients
Advise clients on how to efficiently support Murex and leverage its usage
Create adequate communication and streamlined processes between Murex and client teams
Properly monitor client satisfaction while controlling support costs
Ensure production instance quality through optimized support, in line with our contract obligation, client satisfaction, and client business objectives
Organize support activities, define and optimize staffing requirements
Ensure the availability of suitable support structures at Murex and at the client
Expand Murex usage tactically and strategically through the entire production instance life cycle
Help leverage and expand the usage of the Murex Solution throughout the client organization
Manage change requests, including staffing, delivery quality, and consistency with Murex standards
Manage Murex IT tools related to production management
PEGA Support tool: case workflows, defect workflows, development workflows
Qlik Dashboard tool: Internal reporting on KPI and quality assessments
JIRA tooling: for services management
RunDeck: for end-of-day management
Splunk: for monitoring
Qualification
Required
Minimum of 8 years of relevant treasury or capital markets IT work experience within Murex, a competitor, a bank or a consultancy firm
Experience as a trusted key point of contact in a client relationship
Proven experience in supervising the delivery of production support for a software vendor, with: The management of a cross-functional team, and/or An ability to act as an escalation point and, in this case, to ensure an appropriate response is put in place both at Murex and client, and/or An ability to anticipate issues/risks and trigger corrective actions (ex-ante) at Murex and at the client, and/or A previous experience in managing relationships between stakeholders at banks or hedge funds and external vendors or system integrators
Ability to develop trust-based relationships with client contacts: Proactively providing them with relevant and fit-to-purpose information and advice, Managing expectations and acting with integrity, transparency, and accountability, Reliably following through on what matters to them, Helping them leverage Murex's offering to reach their objectives (business or IT)
Company
Murex
Since 1986, Murex has played a key role in proposing effective technology as a catalyst for growth and innovation in capital markets
1001-5000 employees
H1B Sponsorship
Murex has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (1)
Funding
Current Stage
Late StageLeadership Team
S
Sophia Peng
Chief of Staff to the Americas CEO
Recent News
Business Standard India
2026-01-08
informaconnect.com
2025-10-23
Company data provided by crunchbase