ezCater · 1 day ago
Senior Product Designer, Delivery & Fulfillment (Remote)
United States
Full-time
Remote
Senior Level
$146K/yr - $187K/yr
5+ years expezCater is the leading food for work technology company in the US, connecting anyone who needs food for their workplace to over 100,000 restaurants nationwide. As a Senior Product Designer for Delivery & Fulfillment, you will shape product outcomes, drive best-in-class delivery experiences, and reduce friction in the fulfillment journey through collaboration with various teams.
CateringFood and BeverageHospitalityMarketplace
No H1B
Responsibilities
Shape product outcomes across Delivery & Fulfillment
Define and refine problem spaces with Product and Ops partners, framing work around clear customer, partner, and business outcomes (e.g., on-time/in-full rates, contact rate, driver success) rather than a backlog of requests
Lead discovery that’s grounded in the field by partnering with Ops, Support, and Research to understand the realities of delivery and fulfillment: shadow team members, review tickets and calls, synthesize qualitative and quantitative data, and use those inputs to shape roadmaps and design decisions
Design for multiple users and surfaces at once by creating experiences that work across customer-facing surfaces, partner tools, internal tooling, and driver flows. Ensure handoffs between these users and tools feel intentional, not accidental
Raise the bar on interaction, systems, and visual design by using Figma to craft user flows, wireframes, high-fidelity mockups, and prototypes. Contribute to and advocate for our design system so delivery and fulfillment experiences feel consistent, scalable, and accessible
Use data and experimentation to guide iteration to collaborate with Analytics and Product to define metrics, design experiments, and interpret results. Use data and research to decide when to iterate, when to pivot, and when to invest in foundational UX improvements
Facilitate alignment across disciplines and pods to run workshops, critique sessions, and working sessions that help pods frame problems, explore divergent options, and converge on impactful solutions. Bring Delivery & Fulfillment partners along with clear storytelling and artifacts
Champion inclusive, accessible experiences to ensure our tools and flows work well for diverse customers, catering partners, drivers, and internal teammates, across devices, environments, and constraints
Foster a culture of inclusivity and accessibility in our products and within our organization, ensuring our solutions work well for diverse customers and use cases
Qualification
Required
5+ years of experience as a product designer, user experience designer, interaction designer, or similar role, with accompanying experience in visual/graphic design
Experience designing for complex, multi-step journeys, ideally in areas like logistics, delivery, fulfillment, operations tools, or multi-sided marketplaces
A track record of shaping what teams work on, not just how it looks, helping pods move from shipping tickets to solving clearly framed problems with measurable outcomes
Comfort working closely with Operations, Support, and other non-tech partners, and translating their frontline context into product strategy and design decisions
A positive attitude and the ability to provide clear, constructive feedback, as well as regularly seeking feedback on your own performance
Proficiency in Figma, FigJam (or similar collaboration tools), and prototyping tools. You keep up with the latest tools and are willing to share your knowledge with the team
Experience designing with and contributing to a robust design system
A detailed portfolio that showcases how you've tackled complicated, multi-stakeholder problems, how your process moves from discovery through launch and iteration, and the customer and business impact of your work (ideally including operational or reliability improvements)
Strong storytelling and communication skills that show you can explain complex flows and tradeoffs in ways that resonate with both technical and non-technical partners
Well-developed collaboration and facilitation skills. You're as thoughtful about how teams work together as you are about the pixels
A sharp mind, a soft heart, and a large funny bone
Benefits
Market competitive salary
Stock options that you’ll help make worth a lot
12 paid holidays
Flexible PTO
401K with ezCater match
Health/dental/FSA
Long-term disability insurance
Mental health and family planning resources
Remote-hybrid work from our awesome Boston office OR your home OR a mixture of both home and office
A tremendous amount of responsibility and autonomy
Wicked awesome co-workers
Relish (and many more goodies) when you’re in our office
Company
ezCater
EzCater is an online catering marketplace that allows individuals to order food from local caterers.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
$420.79MKey Investors
SoftBank Vision FundWellington ManagementICONIQ Growth
2021-12-15Series D· $100M
2019-07-10Secondary Market
2019-04-01Series D· $150M
Leadership Team
Nihad Rahman
Chief Executive Officer
Briscoe Rodgers
Co-Founder and President
Recent News
Verdict Food Service
2026-01-16
2026-01-15
Company data provided by crunchbase