Zoom · 9 hours ago
Contact Center - Solutions Engineer
United States
Full-time
Remote
Senior Level
$131K/yr - $262K/yr
5+ years expZoom is looking to grow its global Contact Center Solution Engineering team, seeking individuals with a passion for customer interaction and technology. The role involves designing, implementing, and optimizing contact center solutions while collaborating with cross-functional teams to enhance customer experiences.
CollaborationInformation TechnologyMessagingSaaSVideo Conferencing
Responsibilities
Serving as the customers trusted advisor throughout the pre-sales lifecycle; translating technical and business requirements into solutions
Designing and implementing contact center solutions to meet business requirements and customer needs
Partnering with account teams to execute pre-sales activities including discovery, product demonstrations, RFP responses, workshops and proof of concepts
Collaborating with stakeholders to gather requirements and provide technical expertise for contact center projects
Optimizing contact center technologies to improve efficiency and customer experience
Troubleshooting and resolving technical issues related to contact center solutions
Staying updated on industry trends and best practices in contact center solutions
Qualification
Required
Possess a Bachelor's in Computer Science, Information Technology, or a related field
5+ years of experience in customer focused roles
Demonstrated ability to sell to a business buyer, and an understanding of the techniques required to do so
Strong business and technical acumen with demonstrated experience in sales engineering
Proven industry experience in CCaaS, and/or adjacent industries like AI, Virtual Agents, Workforce Management, Quality Management, etc
Experience integrating with CRMs (Salesforce, Zendesk, ServiceNow etc) and other 3rd party applications
Understanding regulatory requirements and customer security considerations
Strong understanding of the Contact Center market and trends, advocating customer needs to influence strategy and vision
A self-starter with the capability to work in fast-paced, team-oriented environments
A true customer advocate and creative problem solver
Benefits
A variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health
Support work-life balance
Contribute to their community in meaningful ways
Company
Zoom
Zoom is a software company that offers a communications platform that connects people through video, voice, chat, and content sharing.
5001-10000 employees
H1B Sponsorship
Zoom has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (16)
2024 (178)
2023 (144)
2022 (259)
2021 (86)
2020 (34)
Funding
Current Stage
Public CompanyTotal Funding
$276MKey Investors
ARK Investment ManagementSequoia CapitalEmergence Capital
2021-11-04Post Ipo Equity· $130M
2019-04-19Post Ipo Equity
2019-04-18IPO
Leadership Team
Eric Yuan
Founder & CEO
Xuedong Huang
Chief Technology Officer
Recent News
2026-01-22
2026-01-22
Company data provided by crunchbase