Zelis · 8 hours ago
Client Support Specialist
US MO St. Louis (Corp)
Full-time
Onsite
Entry, Mid Level
2+ years expZelis is modernizing the healthcare financial experience across payers, providers, and healthcare consumers. The Client Support Specialist role will take ownership of complex client interactions and contribute to process improvements to enhance the overall client journey.
FinanceFinTechHealth Care
No H1B
Responsibilities
Take ownership of resolving moderately complex client issues, including those requiring cross-functional coordination
Use sound judgment to troubleshoot problems, propose solutions, and follow through to resolution with minimal supervision
Proactively identify opportunities to enhance the client experience by recognizing patterns in feedback, anticipating needs, and recommending improvements
Support initiatives that increase client engagement, satisfaction, and loyalty
Partner with internal teams such as Product, Operations, and Marketing to relay client insights, advocate for client needs, and contribute to the development of client-centric solutions
Participate in cross-team projects that improve service delivery
Identify inefficiencies in client experience workflows and propose enhancements
Create and maintain internal documentation, client-facing FAQs, and knowledge base articles to support scalable service delivery
Track and analyze key performance indicators (KPIs) related to client experience. Use data to inform decision-making, identify trends, and contribute to regular reporting cycles
Stay informed about industry trends, emerging technologies, and evolving client expectations
Bring fresh ideas to the team and contribute to discussions on how to elevate the client experience
Qualification
Required
2-3+ years of experience working with clients, to include communicating and responding to client needs & issues, facilitating client meetings, analyzing or troubleshooting basic technical challenges and issues
Basic computer and application troubleshooting experience
Ability to manage multiple priorities, stay organized, and work independently in a fast-paced environment
Proven ability to collaborate in a team setting and share or present work and ideas clearly
Strong problem-solving, analytical, and communication skills
A genuine passion for delivering outstanding client experiences
Preferred
Familiarity with tools such as Excel, Jira, CRM platforms (including Salesforce), and/or SQL is a plus
Understanding of AI tools (CoPilot and/or ChatGPT) helpful to be able to develop/create intelligent prompts and/or agents
Bachelor's degree helpful
Company
Zelis
Zelis is modernizing the healthcare financial experience for all.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
$20.15MKey Investors
Mubadala
2024-12-04Private Equity
2020-01-05Private Equity· $20.15M
2019-01-01Private Equity
Leadership Team
Amanda Eisel
Chief Executive Officer
Brian Gladden
Chief Financial Officer
Recent News
2026-01-15
2025-12-10
Company data provided by crunchbase