Therapy Partners Group · 1 day ago
Regional Front Office Manager
Ventura, CA
Full-time
Onsite
Mid, Senior Level
$70K/yr - $70K/yr
3+ years expTherapy Partners Group is a family of physical therapy and wellness brands that helps practice owners and therapy professionals grow through collaboration and exceptional clinical support. The Regional Office Manager is responsible for training and supporting administrative teams to enhance patient experience and ensure adherence to operational standards.
Health CareMedicalPersonal HealthTherapeutics
Responsibilities
Manage Front Facing Administrative Teams
Assist in develop training and education for front line patient facing teams that meet the TPG operating process
Develop processes to regularly audit adherence to workflows and customer service standards as outlined in SOP’s
Proactively ask for feedback of each PCC with Clinical Operations staff to ensure patient satisfaction and patient experience is meeting TPG expectations
Train, support and manage monthly or seasonal campaigns in meeting 100% copay/deductible collections at time of service for each clinic
Manage by metrics the authorization department to meet 100% completed prior to same day appointments in advance
Collaborate with RCM department to review claim denials regarding lack of authorization to understand what is missing in SOP or daily process that is causing denials and make changes for positive impact
Collaborate with other internal departments on upcoming changes that will require additional or changes to workflows
Lead by example, coach and train front office staff to provide exceptional services and provide unforgettable interactions the TPG way
Communicate regularly, if not daily, with the front office staff to ensure any messages, concerns or requests provided to the supported operations team in a timely and consistent manner for quick action
Coordinate daily team huddles, weekly team meetings and/or quarterly business meetings to create a clear understanding of expectations and answer questions that may arise with front office staff
Collaborating with the Regional Directors and Intake Dept. in the development and execution of strategic plans
Responsible for the implementation, compliance, and ongoing maintenance of policies for PCCs as outlined and shared out by TPG Leadership
Assist in hiring, train, develop and motivate staff members
Employee scheduling, time, and attendance management
Manage coverage of PCCs for time-off request or call ins shared by CD
Achieved the strategic vision of the company in their assigned areas of accountability
Supervises and directs the activities of assigned personnel using both professional and supervisory discretion and independent judgment
Oversee, delegate and/or prepare the annual performance review process for employees; provide feedback/coaching, disciplinary action, praise, and recognition to employees as necessary, up to and including a recommendation for termination of employment
Approve time-off requests as shared by CDs in our current payroll system and assist CDs if any concerns in them ensuring their timesheets are accurate for payroll processing
Managed performance and KPI's of assigned staff and reporting to upper management
Responsible for continued review to ensure the front office coverage support staff and supporting new acquisitions within the region as outlined metrics of 35-40 visits per day per PCC
Qualification
Required
Thorough knowledge of problem-solving methodologies
Ability to provide strong leadership, and process and procedure creation
Ability to organize and prioritize various demands
Strong presentation communication skills
Action oriented and driven for results
An initiative-taker and to work with minimal direction
Ability to work with a sense of urgency to meet deadlines
Ability to communicate complex information in a well thought-out easily understood manner, both orally and in writing in a variety of settings and styles
Ability to delegate and communicate in an honest, direct, and professional manner, relating well to others to build rapport and effective relationships
Ability to demonstrate active listening by asking clarifying questions, identify and share relevant information and solicit feedback from others and give and receives feedback objectively
Ability to practice time management, timely decision making, and conflict management
Commitment to company core values
Bachelor's degree; or equivalent combination of education and experience
3-5 years management in healthcare intake, front office with direct reports, role up to VP or Director level with experience in making changes and or integrations with EMR and standard operation procedure changes rolled out
Requires prolonged standing, sitting, some bending, stooping, and stretching
Requires eye-hand coordination and manual dexterity enough to operate a keyboard, mouse, photocopier, telephone, calculator, and other office equipment
Travel for work related activities, long hours and frequent weekend work required
Company
Therapy Partners Group
Therapy Partners Group provides physical therapy and wellness services to the community.
1001-5000 employees
H1B Sponsorship
Therapy Partners Group has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (4)
2022 (2)
2020 (2)
Funding
Current Stage
Late StageLeadership Team
Bobby Ismail
Founder & President
Company data provided by crunchbase