Extra Help- Help Desk Technician jobs in United States
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University of Arkansas · 2 hours ago

Extra Help- Help Desk Technician

positionFayetteville
timeFull-time
remoteOnsite
seniorityNew Grad, Entry Level
money$12/hr - $12/hr

The University of Arkansas is a distinguished institution dedicated to education, research, and outreach. They are seeking an Extra Help- Help Desk Technician responsible for providing technical assistance and support for campus technologies, troubleshooting issues, and ensuring user satisfaction.

E-LearningEducationHigher Education
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Culture & ValuesbadNo H1Bnote

Responsibilities

Provide primary technical assistance and support for incoming requests and issues related to computer systems, software, and hardware
Ask questions to determine nature of problem
Respond to users seeking help either in person, over the phone, via email or chat
Install, modify, and repair computer software as needed
Walk users through problem-solving process
Follow up with users to ensure issue has been resolved
Develop training manuals, document knowledgebase and train others
Run reports as requested to ensure continuous improvement

Qualification

Customer service experienceMicrosoft Office applicationsTechnical troubleshootingMacPCCommunication skills

Required

High school diploma or equivalent
Customer service experience
Experience with Microsoft Office applications

Preferred

Demonstrated experience with the operations of personal computers and the functions of various software
Cover Letter/Letter of Application
Proof of Veteran Status

Benefits

University contributions to health, dental, life and disability insurance
Tuition waivers for employees and their families
12 official holidays
Immediate leave accrual
A choice of retirement programs with university contributions ranging from 5 to 10% of employee salary

Company

University of Arkansas

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The University of Arkansas is a public, co-educational research university, providing undergraduate, graduate, and professional programs.
dateFounded in 1871
location
Fayetteville, Arkansas, USA
people-size10001+ employees
web-link
http://uark.edu

Funding

Current Stage
Late Stage
Total Funding
$61.36M
Key Investors
Federal Transit AdministrationArkansas department of human servicesArkansas Division of Higher Education
2025-11-20Grant· $13.17M
2025-05-21Grant· $10M
2025-05-05Grant· $1M

Leadership Team

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Tobias Teeter
Associate Vice Chancellor for Economic Development
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Recent News

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2026-01-19
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