General Motors · 3 hours ago
Senior Salesforce Site Reliability Engineer
Austin, Texas, United States of America
Full-time
Hybrid
Senior Level
5+ years expGeneral Motors is a leading automotive company committed to innovation and sustainability. They are seeking a Senior Salesforce Site Reliability Engineer to enhance and deliver reliable technology solutions on the Force.com platform, ensuring stability and performance across Salesforce environments.
AutomotiveElectric VehicleInformation ServicesManufacturingTransportation
Responsibilities
Work in a fast-paced environment partnering with business, technology, and platform teams to ensure reliability, performance, and scalability of Salesforce systems
Monitor, troubleshoot, and resolve incidents in Salesforce and integrated systems, ensuring minimal downtime and timely communication to stakeholders
Responsible for maintaining, automating, and enhancing CI/CD pipelines using Copado and other DevOps tools
Analyze and resolve code conflicts, reviewing Apex classes, triggers, and metadata deployments to ensure smooth and error-free releases
Use SOQL and Salesforce Developer Console for debugging, performance optimization, and data validation
Manage and optimize user permissions, profiles, roles, and personas, ensuring secure and compliant access control
Develop and maintain monitoring and observability dashboards, with an emphasis on proactive alerting and system reliability
Support and collaborate on incident response, root cause analysis, and implement long-term corrective actions
Integrate Salesforce with Event Hub and other enterprise systems, ensuring seamless event-driven communication
Collaborate with MuleSoft integration teams to design, test, and monitor data flows across systems
Analyze logs, telemetry, and metrics to identify patterns and opportunities for automation or optimization
Partner with engineering and business teams to drive reliability engineering best practices, capacity planning, and performance tuning
Document procedures, incident resolutions, and system runbooks to promote knowledge sharing and consistency
Stay current on Salesforce platform releases, observability frameworks, and emerging reliability engineering practices
Qualification
Required
5+ years of experience supporting and engineering Salesforce platforms with a focus on reliability, performance, and automation
Bachelor's degree in Computer Science, Computer Engineering, Information Systems, or a related field
Strong understanding of Salesforce architecture, Sales Cloud, Service Cloud, Communities, and Force.com platform
Proficiency in SOQL, Apex, and Salesforce metadata management
Hands-on experience with Copado or equivalent CI/CD and DevOps tools
Demonstrated ability to troubleshoot, triage, and resolve incidents under pressure in a dynamic production environment
Familiarity with Event Hub, MuleSoft, and integration troubleshooting
Experience using observability tools such as Mulesoft Logs, Datadog, to monitor system health and performance
Strong understanding of Salesforce security models, including profiles, permission sets, and role hierarchies
Excellent analytical, communication, and collaboration skills with a proactive, ownership-driven mindset
Preferred
Salesforce certifications such as Administrator, Platform Developer I/II, DevOps Center Specialist, or Copado Certified Developer
Experience with REST/SOAP Web Services, API integration, and asynchronous processing
Exposure to AWS, Azure, or other cloud environments
Familiarity with SQL, data modeling, and system monitoring frameworks
Experience working in Agile and DevOps environments with an automation-first mindset
Strong observability and SRE mindset — continuously improving monitoring, reliability, and incident response processes
Excellent time management, prioritization, and leadership skills with the ability to adapt to evolving business needs
Company
General Motors
General Motors is an automotive company that designs, produces, markets, and distributes vehicles and vehicle parts.
10001+ employees
H1B Sponsorship
General Motors has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (787)
2024 (740)
2023 (450)
2022 (795)
2021 (748)
2020 (452)
Funding
Current Stage
Public CompanyTotal Funding
$8.51BKey Investors
US Department of Energy
2025-05-05Post Ipo Debt· $2B
2024-10-31Grant· $8M
2024-07-11Grant· $500M
Leadership Team
Mary Barra
Chair and Chief Executive Officer
Tony Cervone
Senior Vice President, Global Communications
Recent News
Mexico Business
2026-01-23
2026-01-23
2026-01-23
Company data provided by crunchbase