UAMS - University of Arkansas for Medical Sciences · 11 hours ago
Extra Help- Help Desk Technician
Fayetteville
Full-time
Onsite
New Grad, Entry Level
$12/hr - $12/hrThe University of Arkansas is a prestigious institution committed to education, research, and outreach. They are seeking an Extra Help- Help Desk Technician responsible for providing technical assistance and support for campus technologies, including computer systems, hardware, and software.
EducationHealth CareNon Profit
No H1B
Responsibilities
Provide primary technical assistance and support for incoming requests and issues related to computer systems, software, and hardware
Ask questions to determine nature of problem
Respond to users seeking help either in person, over the phone, via email or chat
Install, modify, and repair computer software as needed
Walk users through problem-solving process
Follow up with users to ensure issue has been resolved
Develop training manuals, document knowledgebase and train others
Run reports as requested to ensure continuous improvement
Qualification
Required
High school diploma or equivalent
Customer service experience
Experience with Microsoft Office applications
Preferred
Demonstrated experience with the operations of personal computers and the functions of various software
Cover Letter/Letter of Application
Proof of Veteran Status
Benefits
University contributions to health, dental, life and disability insurance
Tuition waivers for employees and their families
12 official holidays
Immediate leave accrual
A choice of retirement programs with university contributions ranging from 5 to 10% of employee salary
Company
UAMS - University of Arkansas for Medical Sciences
UAMS is the state’s only comprehensive academic health center, with colleges of Medicine, Nursing, Pharmacy, Health Professions and Public Health; a graduate school; a hospital; a northwest Arkansas regional campus; a statewide network of regional centers; and seven institutes: the Winthrop P.
Founded in 1879
10001+ employees
Funding
Current Stage
Late StageTotal Funding
$5.65MKey Investors
National Institute of Allergy and Infectious DiseasesNational Cancer Institute
2023-03-16Grant· $1M
2022-08-25Grant· $3.4M
2022-06-23Grant· $1.25M
Leadership Team
Amanda George
Vice Chancellor for Finance & Chief Financial Officer
Christina Clark
Chief Operating Officer
Recent News
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