Tao Group Hospitality · 12 hours ago
Infrastructure IT Engineer - Peak New York
30 Hudson Yards, New York, NY, 10001, US
Full-time
Hybrid
Mid, Senior Level
$75K/yr - $75K/yr
5+ years expTao Group Hospitality is a dynamic company that operates multi-use, event-driven venues. The Infrastructure IT Engineer plays a critical role in ensuring reliable and secure technology for live events and hospitality operations, providing on-site and remote IT support, and maintaining various hardware and software systems.
Food and BeverageFood ProcessingRestaurants
Responsibilities
Provide on-site and remote IT support for venues that operate nights, weekends, and holidays, aligned with live events and hospitality operations
Proactively prepare venue technology prior to events, remain available during live operations, and support post-event teardown and reconciliation
Build and manage a flexible, self-directed work schedule based on venue event calendars and operational needs rather than a traditional 9–5 workday
Support multi-functional venues within a shared building environment, coordinating IT services across multiple tenants, systems, and operational stakeholders
Maintain Point-of-Sale (POS) hardware and systems, ensuring all venues are fully operational for daily service and live events
Support Micros and/or other hospitality technology platforms, including troubleshooting during high-volume operational periods
Maintain, analyze, troubleshoot, and repair desktops, laptops, printers, peripherals, mobile devices, and POS equipment
Install, configure, upgrade, and replace hardware and software as needed to meet evolving operational demands
Create, respond to, and resolve IT support tickets, providing timely and effective resolutions for end users
Deliver white-glove technical support to venue staff, hospitality teams, and leadership in high-pressure live environments
Provide training, guidance, and technical education to end users on Windows and macOS platforms
Communicate clearly with users throughout the resolution process, ensuring transparency and confidence in IT services
Provide leadership with real-time notifications regarding potential system issues that could impact live operations or events
Maintain accurate documentation of systems, configurations, and procedures
Manage IT asset and inventory control for computers, hardware, software, and peripherals across multiple venues and tenants
Ensure technology standards are upheld while adapting to the unique needs of event-driven operations
Partner with IT Administrators and IT Leadership on infrastructure initiatives, venue upgrades, and special projects
Support technology rollouts related to new venues, tenant spaces, events, and operational enhancements
Perform additional tasks and responsibilities as assigned to support the broader IT and venue operations strategy
Assist and/or complete additional tasks as assigned
Qualification
Required
Bachelor's degree in information technology, Computer Science, or a related IT discipline required
Experience supporting workstations, mobile devices, printers, LAN/WAN networks, and hardware/software repairs
Strong verbal and written communication skills with the ability to support non-technical users in fast-paced, live environments
Proof of eligibility to work in the United States
Valid Driver's License
Must be eligible to obtain a Passport for international travel
Ability to write, read, and verbally communicate
Must have strong problem-solving skills
Excellent written and verbal communication skills required
Ability to work under pressure and meet deadlines
Must have good positive energy throughout the day
Must be able to read the computer monitors and print legibly
Must be able to sit and/or stand for extended periods of time
Must be able to move quickly through work and set the pace in the office
Must be able to push and lift up to 25 lbs. with or without assistance
Small to Medium office environment
Office, Casino, Nightclub, Bar, Lounge, and/or Restaurant working environment
5-25% Local Travel (United States)
Work in an environment that is subject to varying levels of noise, crowds, and smoke, the severity of which depends upon the guest volume
May work extended hours irregular shifts, evening and/or weekend shifts, and holiday work may be required
Maintain a professional, neat, and well-groomed appearance adhering to Company standards
Must be effective as part of a team; ability to interact with internal and external customers, managers, and co-workers in a professional, courteous manner
Ability to maintain a high level of confidentiality
Ability to handle a fast-paced, busy, and somewhat stressful environment
Preferred
Hospitality, live event, or venue-based IT experience strongly preferred
Minimum 5+ years of experience in computer systems, infrastructure, or corporate IT support preferred
CompTIA A+ certification preferred (Network+ or similar a plus)
Proficient in Microsoft Windows, Microsoft Office, POS systems; Oracle knowledge a plus
Benefits
Medical, Dental, and Vision Coverage
401(k) Retirement Program with Employer Match
Life and Disability Insurance Plans
Ancillary Insurance Plans
Mental Health Support and Services
Fertility & Family Forming Support and Resources
Pet Insurance
Employee Discounts
Time off and much more!
Company
Tao Group Hospitality
Tao Group Hospitality's features a portfolio of restaurants, nightclubs, lounges, and daylife venues.
5001-10000 employees
H1B Sponsorship
Tao Group Hospitality has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (1)
2023 (2)
Funding
Current Stage
Late StageTotal Funding
unknown2023-04-17Acquired
Leadership Team
Joe Friedman
Vice President of Corporate Partnerships
Joe Haro
Vice President Corporate Partnerships
Recent News
2025-10-09
2025-08-08
Company data provided by crunchbase