Comcast · 7 hours ago
Senior Product Manager, Data & AI Customer Engagement
PA - Philadelphia, 1800 Arch St
Full-time
Onsite
Senior Level, Lead/Staff
10+ years expComcast is a Fortune 30 global media and technology company that is seeking a Senior Product Manager for their Data & AI team. The role focuses on shaping customer engagement strategies and driving product adoption by collaborating with business stakeholders and technical teams.
InternetTelecommunicationsTVVideoWeb Hosting
No H1B
Responsibilities
Lead the development and execution of customer engagement strategies that improve understanding, trust, and adoption of data, governance, and platform products
Partner with business stakeholders to identify goals, use cases, and success measures for engagement efforts
Own the customer‑facing engagement roadmap and ensure alignment with core product roadmaps across the Data & AI team
Act as the Voice of the Customer by gathering, synthesizing, and prioritizing insights that inform product direction and engagement plans
Develop and deliver clear, targeted communications and enablement materials (guides, in‑product messages, announcements, training)
Collaborate closely with Technical Product Owners, engineering, governance, and customer‑facing teams to shape programs and ensure effective delivery
Communicate tradeoffs, dependencies, and customer impacts to stakeholders and leadership
Drive continuous improvement across engagement processes, measuring effectiveness and optimizing customer journeys
Performs competitive analysis and conducts market research. Maintains updated view of key competitive changes
Leads concepts defining an end-to-end customer experience and expected full lifecycle costs
Contributes to the product vision across team and the organization
Conducts feasibility assessments, capability gap analysis (i.e., what is wanted vs. what is attainable)
Manage change requests. Validates downstream deliverables and final offering (business acceptance testing)
Consistent exercise of independent judgment and discretion in matters of significance
Other duties and responsibilities as assigned
Qualification
Required
Bachelor's degree or equivalent experience
10 years of experience in product management, customer engagement, customer success, or related fields
Strong experience working with data, governance, analytics, or platform products
Excellent analytical and quantitative skills; ability to measure customer behavior and product impact
Proven experience defining or executing customer engagement strategies, programs, or lifecycle journeys
Strong cross‑functional collaboration skills and ability to influence without authority
Comfort working in a fast‑moving, evolving environment
Preferred
SQL or similar data querying experience preferred
Exposure to: Data products, data catalogs, workflow orchestration
Data governance practices (metadata, access, stewardship, quality)
Cloud platforms such as AWS, Azure, or GCP
Engagement or marketing automation tools (in‑app messaging, notifications, email)
Company
Comcast
Comcast is a media and technology company that provides broadband internet, mobile services, and entertainment platforms. It is a sub-organization of SkyShowtime.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$4.92BKey Investors
California Public Utilities CommissionMassachussetts Broadband InstituteMaine Connectivity Authority
2025-11-13Grant· $3.2M
2024-07-02Grant· $2.69M
2023-04-24Grant· $0.28M
Leadership Team
Neil Smit
President and Chief Executive Officer
Candy Lawson
SVP, Chief Compliance Officer and Senior Deputy General Counsel
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