F.H. Furr Plumbing, Heating, Air Conditioning, & Electrical · 8 hours ago
Customer Service Representative
United States
Full-time
Remote
New Grad, Entry Level
$17/hr - $17/hrF.H. Furr is a leading name in residential services, seeking dynamic individuals to join their team as Remote Customer Service Representatives. In this role, you will deliver exceptional service to customers through various communication channels while maintaining accurate records and collaborating with team members.
Electrical DistributionHardwareHome ServicesMechanical EngineeringProfessional Services
Responsibilities
Provide top-notch customer service via phone, email, and chat channels
Act as a liaison with customers, ensuring clear communication and scheduling of services
Handle inquiries, resolve issues, and provide information about our services
Maintain accurate and up-to-date customer records in our system
Collaborate with other team members to ensure a seamless customer experience
Ability to thrive in a fast-paced setting with clear processes and strong team support
Qualification
Required
Excellent communication skills, both written and verbal
Strong customer-centric mindset and a genuine desire to help others
Ability to work independently and efficiently in a remote setting
High-speed internet connection (minimum [X] Mbps) and a dedicated workspace
Basic computer skills; proficiency with office software and the ability to learn new systems quickly
Preferred
Call center experience
Benefits
Fully equipped remote work setup, including computers, monitors, and other necessary equipment
Competitive compensation and performance-based incentives
Fixed work schedules that allow you to plan ahead (looking to fill an 11am-8pm shift, and 1pm-10pm shift)
Health, dental, and vision insurance
Retirement savings plan with employer match
Paid time off and holidays
Professional development and training opportunities
Employee discounts on company services
Company
F.H. Furr Plumbing, Heating, Air Conditioning, & Electrical
As a community-oriented company for over 40 years, we put our customers first and stand behind our products and services.
Founded in 1981
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2022-07-01Acquired
Leadership Team
Chris Lanza
Talent Partner
Steve Cox
Chief Brand Officer/Regional Director Of Marketing
Recent News
2023-12-28
NBC4 Washington
2023-12-28
Company data provided by crunchbase