Sound Physicians · 1 month ago
Client Success Manager, ACO
United States
Full-time
Remote
Mid Level
$95K/yr - $105K/yr
4+ years expSound Physicians is a physician-founded national medical group, seeking a Client Success Manager to drive quality and performance goals within their Accountable Care Organization. This role involves fostering long-term relationships with ACO participants and supporting the onboarding and engagement of clients to improve care quality and cost.
Emergency MedicineHealth CareHospitalMedical
Responsibilities
Delivering exceptional client service on a day-to-day basis, proactively anticipating the client’s needs
Tracking and managing engagement activities to align and achieve the goals of the ACO organization
Coordinating and scheduling partner success meetings, such as monthly performance reviews
Leading the support of the on-boarding of new clients from business development handoff, Telemedicine handoff, and to go-live
Assisting providers and facilities with the installation, utilization, education, and training of the ACO population health platform
Engaging participants to collect and submit required demographic data for quality reporting
Establishing and engaging participants on their monthly ACO performance reports from the ACO population health platform
Preparing monthly performance reports for ACO executive team on accounts that are performing well and underperforming
Preparing individualized performance reports for providers and facilities
Collaborating with the ACO clinical team, operations teams, Telemedicine team, and vendors to identify improvement opportunities for ACO participants
Managing other duties as assigned
Qualification
Required
Bachelor's degree in business administration, healthcare management, or related field is preferred
4 years of experience with business development, healthcare program management and/or clinical case management
Working knowledge of Microsoft Office Suite, including Microsoft Excel, Access, Word, Outlook, PowerPoint, SharePoint, Project, etc
Knowledge of Medicare, ACO, Medicaid, HMO, Private Insurance and/or No Insurance coverage
Benefits
Medical insurance, Dental insurance, and Vision insurance
Health care and dependent care flexible spending accounts
401(k) retirement savings plan with a company match
Paid time off (PTO) begins accruing immediately upon start date at a rate of 15 days per year, in accordance with Sound's PTO policy
Ten company-paid holidays per year
Company
Sound Physicians
Sound Physicians is a physician services organization focused on driving improvements in quality, satisfaction and efficiency.
5001-10000 employees
Funding
Current Stage
Late StageTotal Funding
$2.15BKey Investors
Summit Partners
2018-06-07Private Equity· $2.15B
2018-04-23Acquired
Leadership Team
Michael Blaszyk
Director
Recent News
Startup and Tech News - Madison Startups
2025-10-25
Company data provided by crunchbase