Waste Connections · 22 hours ago
Customer Service Lead
Ukiah, CA
Full-time
Onsite
Mid Level
$24/hr - $25/hr
3+ years expWaste Connections is a dynamic organization looking for a Customer Service Lead to join their team in Ukiah, CA. The role involves overseeing the customer service team, resolving customer issues, and ensuring effective communication within the organization.
Environmental ConsultingEnvironmental EngineeringRecycling
Responsibilities
Monitoring call queue
Providing Support to CSR Team
Ensuring breaks for the CSRs occur on time
Assigning ACE notifications or emails to the CSRs
Provides follow-up to escalated customers
Manages small projects for the team
Work in conjunction with other departments to resolve customer disputes & demonstrate the ability to become proficient in the use of proprietary operational systems
Effectively communicates issues, needs and opportunities with customer service employees and other managers & solicits sales of new or additional services
Adjusts complaints concerning billing or service rendered, referring complaints of service failures to designated departments for investigation
Interviews customers and records interview information into computer for customer service, talks with customers by phone and in person, to receive orders for installation, turn on, discontinuance, or change in service
Fills out contract forms, determines charges for service requested, collects deposits, prepares change of address records and issues discontinuance orders
Demonstrate effective use of software applications, at a minimum MS Word and Excel proficient
Delivers services to customers in a manner that promotes goodwill. Interacts with customers and Waste Connections employees to determine service requirements and resolve problems or complaints
Work in a fast paced, cooperative, high call volume environment. Solicit sale of new or additional services
Cover for the reception desk when necessary
Qualification
Required
Ability to read, write, comprehend and communicate in English and Spanish
3 - 5 years of Customer Service experience
Experience with Microsoft Suites required
Typing and 10-key skills are required
Excellent organization and communication skills
Ability to analyze and solve problems
Gather data, compile information, and prepare reports
Ability to lead by example
Preferred
Being bilingual is preferred, but not required
High school diploma or equivalent preferred
Benefits
Medical
Dental
Vision
Flexible spending account
Long-term & short-term disability
Life insurance
401K retirement
Unlimited opportunities to "Connect with Your Future"
Company
Waste Connections
Waste Connections is an integrated solid waste services company that provides solid waste collection.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$3.71B2025-05-28Post Ipo Debt· $500M
2024-06-11Post Ipo Debt· $363.5M
2024-02-15Post Ipo Debt· $750M
Leadership Team
M
Mary Whitney
EVP - CFO
C
Colin Wittke
Vice President – Sales
Recent News
2025-10-21
2025-10-21
2025-09-24
Company data provided by crunchbase