Instructure · 1 day ago
Customer Success Product Specialist - International Canvas
United States
Full-time
Remote
Mid Level
$75K/yr - $100K/yrInstructure is a company dedicated to simplifying learning and personal development through intuitive products. They are seeking a Customer Success Product Specialist to serve as a technical expert for their International Canvas product line, focusing on customer retention and growth by empowering Customer Success Managers with essential product knowledge and strategic guidance.
Cloud ManagementEdTechEducationInformation TechnologySaaS
Responsibilities
Take ownership of the retention and expansion strategy of the Canvas product lines
Develop comprehensive plays aimed at increasing adoption, driving predictable retention and driving pipeline generation for the Canvas product family
Develop resources to support CSM in cyclical agenda topics, webinars, campaigns, and other proactive customer outreach initiatives focused on Canvas
Conduct in-depth research and analysis of product trends requiring advanced technical understanding of Canvas
Participate in ad-hoc customer calls to provide expert product guidance and contribute to problem-solving strategies
Collaborate with CSM leadership to develop scaled customer communications that support adoption, retention and growth initiatives
Create and deliver engaging product-focused professional development (PD) sessions for the Global CSM organization
Report timely insights and regular status updates to CSMs on relevant customer trends, product issues, and internal projects
Develop and distribute clear and effective materials for both CSMs and customers to support cross-sell, upsell, and deeper product adoption efforts
Provide data-driven recommendations to the Enablement team regarding CSM and Customer Success Associate (CSA) training and resource needs
Act as a strong voice for the customer within product conversations and influence product decisions based on customer needs
Systematically gather and share valuable customer feedback with Product and Engineering teams
Actively participate in testing and providing feedback on product roadmaps and upcoming releases
Qualification
Required
Relevant background experience driving towards revenue growth targets
Demonstrated technical aptitude with a preference towards Instructure products
Ability to learn complex technology systems quickly
Exceptional communication skills both written and verbal
Capacity to set correct expectations and manage issues to completion
Ability to multitask and prioritize tasks in a changing environment
Strong team mentality, utilizing internal and external resources strategically and judiciously
Customer facing background within the software industry
Demonstrated ability to solve problems and seek solutions
Benefits
Competitive compensation, plus all full-time employees participate in our ownership program - because everyone should have a stake in our success.
Flexible schedules and a remote-friendly culture, with hybrid or onsite work options available in some regions for specific roles
Generous time off, including local holidays and our annual “Dim the Lights” period in late December, when teams are encouraged to step back and recharge based on departmental needs.
Comprehensive wellness programs and mental health support
Annual learning and development stipends to support your growth
The technology and tools you need to do your best work — typically a Mac, with PC options available in some locations
Motivosity employee recognition program
A culture rooted in inclusivity, support, and meaningful connection
Company
Instructure
Instructure is an education technology company developing a learning management system for K-12 and higher education.
Founded in 2008
1001-5000 employees
Funding
Current Stage
Public CompanyTotal Funding
$89.1MKey Investors
Insight PartnersBessemer Venture Partners
2024-07-25Private Equity
2024-07-25Acquired
2015-11-13IPO
Leadership Team
Steve Daly
Chief Executive Officer
Brian Cully
Senior Vice President, Parchment & Corporate Development
Recent News
2025-12-06
Company data provided by crunchbase