City of Temple, TX · 16 hours ago
Service Delivery Manager - Transform Temple
Temple, TX
Full-time
Onsite
Mid, Senior Level
3+ years expThe City of Temple is seeking a Service Delivery Manager to oversee office staff and multiple programs, ensuring compliance with funding requirements and regulations. This role involves planning, coordinating, and monitoring program activities, as well as managing district service programs and budgets.
GovernmentNon ProfitOffice Administration
Responsibilities
Assists with the preparation of bid request documents; attends bid openings and selection meetings to procure professional services and contractors for assigned projects
Interacts with the public, community groups, and stakeholders to provide information, respond to inquiries, and address concerns related to departmental projects, programs, and community services in a professional and customer-focused manner
Supervises administrative staff, including scheduling meetings, identifying training needs, assigning work, and tracking progress of ongoing projects and deadlines
Manages district service programs, including the Tool Library and inventory compliance, Tool Trailer scheduling, Infill Program intake, and coordination of Dumpster Drop events
Reviews and processes billing, payments, budget adjustments, payroll items, and open records requests to ensure accuracy and compliance
Coordinates time-sensitive projects and maintains efficient production workflows to meet established timelines and performance goals
Manages a demolition program budget of $500,000 or more by tracking expenditures, timelines, compliance documentation, contractor performance, and project completion
Serves as a liaison with Communications and Marketing staff to support website updates, design requests, public notifications, and related purchases
Supports code compliance activities, including Building and Standards Commission meetings, demolition coordination, mow lists, billing processes, aging code cases, and officer training support
Prepares, reviews, and analyzes reports to monitor program effectiveness, performance metrics, and compliance with city policies and funding requirements
Partners with internal and external organizations to assist with community programs
Partners with department directors to plan, develop, and implement strategic initiatives, and to identify, evaluate, and advance future programs and projects aligned with organizational goals
Follows City policies, procedures, and safety guidelines
Performs other duties as assigned
Qualification
Required
Combination of education and experience equivalent to a Bachelor's Degree in Business Management, Business Administration, Project Management, or related field
Three (3) years of experience in project administration, office administration, construction management or related field
Two (2) years of experience in a supervisory or leadership role
Intermediate proficiency with Microsoft Office Suite
Valid driver's license
Licensed Code Enforcement Officer with the State of Texas or the ability to obtain within one (1) year
Preferred
Two (2) years of experience in municipal government
Company
City of Temple, TX
Temple, Texas: A dynamic community that balances strategic growth with a powerful sense of history.
501-1000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase