Idaho Milk Products · 4 hours ago
Customer Service Representative - Ice Cream
Jerome, ID
Full-time
Onsite
Entry Level
1+ years expIdaho Milk Products is seeking a Customer Service Representative to support their Ice Cream Business Sales Managers. The role involves processing customer orders, managing documentation, and ensuring effective communication between customers and internal teams.
Food and Beverage
Responsibilities
Processes purchase orders, order confirmations and verifies the status of orders and projections by customer
Maintains sales projection worksheets
Sample request processing, including research for required documents needed for domestic and international shipments. Responsibilities include Preparing documents, shipping samples, tracking, and updating data, and maintaining sample room stock levels
Fulfills customer product documentation requests: certificates of conformance, product information, international documents, etc., confirming all documentation is accurate and complete
Manages customer requests by first fully understanding them and then serving as the primary interface between internal functional areas and external sales/customers, working to find solutions that are acceptable to both Idaho Milk Products and the customer
Maintains a count of orders against supply agreement commitments
Uses database information as needed in the performance of daily activities to generate key performance indicator measurements and business updates for sales visits; prepares annual or semiannual customer reports for communication of KPI’s
Completes other duties and projects as assigned
Qualification
Required
High school diploma/GED or equivalent work-related experience
1-3 years of experience working in customer service and understanding of purchase orders and sample processing
Knowledgeable and skilled in the principles and processes for providing customer service
Good listening skills and an ability to work without much direct supervision
Strong technical skills: proficiency in Excel, Word, Outlook
Very organized with the ability to adapt to changing priorities
Quick learner and self-starter
Demonstrated ability to write and speak clearly, good verbal and written communication skills
Careful and accurate with attention to details in daily activities
Good interpersonal skills
Effective prioritizing and time management skills
Must possess the ability and personality to work well within a team environment
Benefits
Medical
Dental
Vision
Disability
Life Insurance
Flexible Spending Accounts
Supplemental Insurance
Vacation
Holiday Pay
Personal Time Off (PTO)
401(k) plan with a company match
Company
Idaho Milk Products
Idaho Milk Products is a dairy firm specializing in Milk Protein, Milk Permeate Powder, and Cream
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Daragh Maccabee
Chief Executive Officer
Tina Thatcher
VP Finance/Chief Financial Officer
Recent News
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