City of Plano · 10 hours ago
Police Records Technician
Plano, TX
Full-time
Onsite
New Grad, Entry, Mid Level
$19.75/hr - $22.39/hr
0+ years expThe City of Plano is seeking a Police Records Technician to support law enforcement operations. In this role, you will manage critical records, ensuring accuracy and accessibility to help keep the community safe while providing customer service to citizens and other agencies.
GovernmentInformation ServicesPublic SafetyPublic TransportationWaste Management
Responsibilities
Provides customer service to walk-in customers by assisting them with obtaining crash and offense reports, completed background check, or requesting local background checks, receiving open records requests, and collecting various fees related to such services
Manages cash drawer to include opening, closing and reconciliation procedures
Retrieves mail / inter-agency paperwork from various locations within the department, scans and indexes mail / paperwork into records management system. Indexing includes conducting quality control on documents to assess if scanned images meet standards for official document status
Answers phone calls and questions from internal and external officers, agencies, investigators, and citizens
Reviews various ques each shift to process assigned incident reports that are input into an automated field reporting system (AFR) by Police and Public Safety Officers; then reviews such reports for compliance with local, state and federal rules, policies, procedures, regulations and coding as well as general completeness
Completes a quality control process on incident reports in the AFR system that were initially processed by other team members to determine if the reports are ready to be forwarded into a records management system (RMS) or minor corrections made or returned to officer supervisors to make corrections
The processing of certain types of citations or incident reports are prioritized by the agency and such items must be worked following those priority protocols
Uploads reports and various supporting documents into various internal and external corresponding computer programs
Codes and enters required data into the records management system as outlined in local, state and national guidelines
Researches and pulls data from various internal and external agency digital systems and manually enters such data into RMS as well as other systems
Processes arrest documentation and DWI paperwork, sending it to Texas Department of Public Safety (DPS) in a timely manner
Collates information and reviews from jail / arrest system(s) where arrestees were booked placing such information into the correct incident records in the RMS
Reviews incident / arrest reports ensuring all arrest information is entered accurately
Collates and reviews crash reports from the State of Texas crash records system for entry into the RMS
Inputs crash data from crash records system and RMS into additional crash analysis system for Traffic Engineering
File cases and maintain accurate records of all case-related documents
Review lab report submissions for accuracy and completeness, ensuring all information is properly documented; notify sworn personnel promptly upon receipt of lab results
Obtains and processes 911 call recordings
Requests and obtains physical and digital evidence from the Property and Evidence Division ensuring to maintain positive control for chain of custody purposes
Scans and/or uploads evidence into the RMS ensuring all evidence is uploaded to the correct incident report/ case
Verifies that all necessary documentation is compiled and complete before filing each case
Completes internal controls, reviewing and ensuring accurate coding (penal codes, NIBRS, etc.) and entry of reports to meet UCR reporting requirements, to include supplements and investigative notes
Processes warrants that have been recalled or updated, and other agency arrests for Plano warrants
Completes a four-legged process to assist with reducing false alarms and to manage permit account activity; these include Completing Cash/Credit Reconciliation, Processing False Alarms, Completing Account Maintenance, and completing Quality Control assurance on accounts; below are the daily activities that support the permit process – Processes alarm permit applications submitted online; process includes researching applications to determine duplicate address locations with previous false alarms and/or outstanding fines/fees
Researches false alarm reports generated from dispatched Police calls for services as well as reports from the Fire Department for fire alarms; determines if the automated calls for service were an actual false alarm based on criteria in city ordinance and whether a fine applies, and if so, determines how much the fine is based on a matrix of the number of false alarms within a given period of time
Completes alarm permit account updates, transfers and cancellations
Reconciles daily cash and online payments and data entry of account information into the alarm management system
Takes incoming and makes outgoing phone contacts with customers, alarm permit operators and police supervisors concerning various alarm matters to include debt collection; also provides customer service to in person citizens and businesses
Collects and opens mail to process correspondence and payments received, mails out daily billing
Monitors alarm email inbox and responds to citizens, police supervisor inquiries and alarm operators
Completes specialized projects as assigned by the Division supervisor
Performs other duties as assigned
Qualification
Required
High school diploma or GED equivalent
Six (6) months of previous customer service experience in an office environment required
Criminal Justice Information Systems (CJIS) and Privacy Training must be successfully completed within the first five (5) business days from start of work date; and must be maintained during employment
Texas Crime Information Center (TCIC) / Texas Law Enforcement Telecommunications System (TLETS) Peace Office Certification must be successfully completed within the first six (6) months of employment date; and must be maintained during employment
Federal Emergency Management Administration (FEMA) National Incident Management Systems (NIMS-700) and Incident Command System Training (ICS-100) certificates must be successfully completed within the first six (6) months of employment date
Must have a valid Texas Class C Driver's License prior to employment
Must be available to work weekends, holidays, and potentially at various locations
Regular and consistent attendance is essential
Company
City of Plano
City of Plano offers information about public transportation, watering guidelines, public safety, and waste management services of the city.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Gustavo Duran
Chief Information Security Officer
Pam Hanks
ACCOUNTING CLERK
Recent News
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