Lyft · 4 hours ago
Customer Success Associate
United States
Full-time
Remote
Entry Level
$26.54/hr - $33.17/hr
1+ years expLyft is dedicated to serving and connecting people through innovative transportation solutions. As a Customer Success Associate, you will play a crucial role in implementing and optimizing Lyft Business’ transportation programs while ensuring exceptional customer service and support.
AppsMobile AppsRide SharingSoftwareTaxi ServiceTransportation
Responsibilities
Serve as the primary point of contact for transportation partners for all things regarding product functionality, billing, and customer service issues
In partnership with Enterprise Account Executives & Account Managers, launch and implement transportation programs -- each with unique needs
Triage partner issues and ensure they are resolved in an appropriate timeline
Understand the transportation nuances/objectives amongst our largest corporate customers and how Lyft Business products can support their transportation needs across use cases like corporate travel, commute, courtesy, events, recruiting, etc
Conduct frequent product demos to customers as part of onboarding and implementation process across organizations in the enterprise, retail, and hospitality space
Optimize and monitor usage of implement transportation programs, communicating with customers on how programs can be optimized
Troubleshoot product issues and serve as a liaison between Lyft’s product, support and sales team to recommend changes & enhancements to our overall product suite
Qualification
Required
BA/BS or equivalent required
Minimum 1-2 years experience in previous customer success roles, ideally in the technology or transportation sector
Ability to handle multiple internal and customer facing responsibilities at once
Adept at communicating to customers support needs across multiple stakeholders
Skilled at operating in a fast paced, startup environment where lines of direction and operating models are a work in progress - we're constantly building and pivoting!
Self driven in building cross functional relationships internally including but not limited to Sales, Marketing, Finance, Collections, Legal, etc
Ability to succeed in a fast and transactional work environment, while keeping note of strategies that can help build our business
Benefits
Great medical, dental, and vision insurance options with additional programs available when enrolled
Mental health benefits
Family building benefits
Child care and pet benefits
401(k) plan with company match to help save for your future
In addition to 12 observed holidays, salaried team members have discretionary paid time off, hourly team members have 15 days paid time off
18 weeks of paid parental leave. Biological, adoptive, and foster parents are all eligible
Subsidized commuter benefits
Monthly Lyft credits and complimentary Lyft Pink membership
Company
Lyft
Lyft is a leading ride-hailing service offering car rentals, bike, and scooter-sharing through its mobile app for convenient transportation.
5001-10000 employees
H1B Sponsorship
Lyft has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (137)
2024 (100)
2023 (132)
2022 (287)
2021 (266)
2020 (281)
Funding
Current Stage
Public CompanyTotal Funding
$5.76BKey Investors
FidelityMagna InternationalCapitalG
2025-09-03Post Ipo Debt· $450M
2024-02-21Post Ipo Debt· $400M
2021-02-01Post Ipo Equity
Leadership Team
David Risher
Chief Executive Officer
Erin Brewer
Chief Financial Officer
Recent News
2026-01-22
2026-01-22
2026-01-22
Company data provided by crunchbase