Spectrum Association Management · 8 hours ago
Administrative Assistant - Onsite (Part Time Position)
League City, TX
Part-time
Onsite
New Grad, Entry Level
$15/hr - $15/hrSpectrum Association Management is an HOA Management Company that has been recognized as one of the Best Places to Work for 15 years in a row. They are seeking a Front Desk Administrator to provide exceptional customer service to homeowners, assist with billing inquiries, and maintain a positive customer experience.
AssociationConsultingInformation Technology
Responsibilities
Welcome Homeowner in the office. Receive Homeowner payments
Handle walk in billing questions
Transfer calls to appropriate parties
Responding to homeowners via Live Chat and Emails
Working extensively with Outlook, and software for recording correspondence
Conflict de-escalation and resolution with difficult or upset customers
Following up on outstanding issues
Talk face to face to explain situations or billing issues and provide billing support
Provide high level customer service Internal and external emails
Qualification
Required
Strong communication skills both verbally and written
Ability to understand and carry out oral and written requests
Problem solving skills and detail oriented
Working knowledge of keyboard and software navigation
Ability to multi-task and learn in a fast paced environment
Customer service minded with the ability to work as a part of a team
Communicates clearly, professionally and accurately on the phones with homeowners
Contributes to a positive team environment
Demonstrates integrity, honesty and knowledge that promotes the Spectrum culture
Strong organization and follow-up
Maintains a calming demeanor during customer phone interaction and peak times
Anticipates the needs of our clients by continually evaluating the environment during interfacing
Delivers renowned customer service to all phone customers and drop-in homeowners by placing the customer first
Benefits
Recognized as Best Places to Work since 2007!
Fastest Growing Company - Fast Track 50 in 2020.
Work / Life balance.
Internal Learning and Development Management System.
Company
Spectrum Association Management
Spectrum Association Management is a management consultancy with services in Texas.
Founded in 2001
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase