Modernize · 17 hours ago
Production Support Engineer
United States
Full-time
Remote
Mid Level
$80K/yr - $100K/yr
3+ years expModernize, a QuinStreet division, is focused on simplifying home improvement by connecting homeowners with qualified contractors. They are seeking a Production Support Engineer to ensure the reliability and quality of their platform by monitoring live systems, resolving issues, and validating new features through rigorous testing.
Information ServicesInformation TechnologyService Industry
Responsibilities
Monitor production systems and proactively identify performance or functional issues
Investigate and resolve incidents, working closely with development, QA, and Operations teams
Validate hotfixes and deployments in real-time
Perform root cause analysis and document findings for continuous improvement
Execute manual and automated QA tests for hotfixes, releases, and new features
Validate workflows involving applicants, contractors, and lenders
Ensure data integrity and compliance across integrations (e.g., credit checks, lender APIs)
Act as a technical liaison for customer support teams. Investigate user-reported issues and provide timely resolutions
Maintain and improve alerting, logging, and dashboard systems
Participate in release planning and post-deployment verification
Qualification
Required
3+ years in Production Support, preferably in fintech or marketplace platforms
SQL proficiency for debugging data issues
Unix Logs debugging for diagnosing issues in real-time
Strong troubleshooting skills and experience with tools like Jira, and Postman
QA knowledge including test case creation, execution, and automation
Familiarity with CI/CD pipelines and release management
Experience with multi-role platforms and user journey validation
Excellent communication and documentation skills
Preferred
Experience in home improvement, lending, or financial services platforms
Understanding of compliance standards
Exposure to Agile/Scrum methodologies
Benefits
Health care benefits
Retirement benefits
The amount of paid days off (paid sick leave, parental leave, paid time off, or vacation benefits)
Any other tax-reportable benefits
Company
Modernize
Modernize is a tech company based in Austin, TX that connects homeowners interested in having projects done with contractors
51-200 employees
H1B Sponsorship
Modernize has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (24)
2024 (31)
2023 (19)
2022 (40)
2021 (22)
2020 (14)
Funding
Current Stage
Growth StageTotal Funding
unknown2020-07-14Acquired
Leadership Team
Cassie Morien
Director of Strategy | Co-founder of Ladies of Modernize
John Mangual
Mid-Market Partner Manager
Recent News
2024-05-07
2024-03-19
2024-01-10
Company data provided by crunchbase