Business Knowledge Services · 11 hours ago
Help Desk Support Specialist
Framingham, MA
Full-time
Onsite
Entry, Mid Level
2+ years expBusiness Knowledge Services is seeking a Help Desk Support Specialist to provide IT support to clients and staff. The role involves diagnosing and resolving technical issues, managing user access controls, and delivering professional customer-focused support.
B2BConsultingHuman ResourcesInformation ServicesInformation TechnologySmall and Medium BusinessesStaffing Agency
Hiring Manager
Tom Seymour
Responsibilities
Provide phone, email, and in-person IT support to clients and staff
Communicate technical information clearly and effectively to users at all levels
Deliver professional, customer-focused support while positively representing the company in all interactions
Diagnose and resolve issues with desktops, laptops, mobile devices, printers, and other peripheral equipment
Install, configure, and maintain PCs, software applications, and related hardware
Perform routine system updates, antivirus scans, and preventative maintenance
Manage user access controls, including account creation and permission updates, while ensuring compliance with security standards
Network skills a bonus
Qualification
Required
2-4 years' experience working in a Help Desk Support type role
Strong knowledge and experience with PC hardware and software technology
Working knowledge of Windows Server/Windows Operating Systems
Knowledgeable with hardware and troubleshooting skills
Ability to collaborate effectively with teammates
Strong verbal and written communication skills
Preferred
Network skills a bonus
Company
Business Knowledge Services
Business Knowledge Services, Inc. is a privately held full service IT placement firm.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase