Kraft Heinz · 3 hours ago
Customer Service Lead
Oxnard, CA
Full-time
Hybrid
Entry, Mid Level
$24.50/hr - $26/hr
2+ years expKraft Heinz is a company dedicated to changing the way the world eats. The Customer Service Lead manages customer service activities by overseeing team members and developing programs to enhance productivity and performance while assisting with various responsibilities related to team management and customer service operations.
Food and BeverageFood ProcessingMeat and PoultryTobacco
Responsibilities
Oversee the day-to-day activities of our Customer Service Team
Assist Customer Service Supervisor with performance reviews
Responsible for training new hires
Ability to perform all of the Customer Service Representative responsibilities and duties
Monitors the Customer Service team’s weekly tasks and responsibilities checklists
Oversees/Assigns Basecamp requests to the Customer Service team
Works with the Marketing team to test and troubleshoot errors for all new website promotions
Communicates inventory updates received from the Operations Department
Responsible for performance management to ensure each Customer Service Representative understands their job's duties and policies, provides training feedback, and assists in developing training materials and procedures
Create and develop new SOPs while assisting the Customer Service team to maintain current SOPs and processes for the department
Works with Quality and Sales teams to keep all product FAQs and information updated in the product spec sheets
Communicates all new product information or changes, ie. reformulations, labels to the Customer Service team
Manages subscription reports and scheduling of delayed orders
Able to troubleshoot and navigate multiple platforms, systems, and programs when issues arise
Resolve high level customer complaints
Assist supervisor with higher-level projects
Qualification
Required
Two-year college degree or 2 years of experience in a position within a related field
2 years minimum experience in leading a small team of 3-5
Excellent verbal, written, and presentation skills
Excellent planning, organizing, and project management skills
1-2 years experience using an ERP system—SAP preferred
Intermediate experience using Microsoft365 and Google G-Suite required, Shopify, Recharge, Basecamp and Shipstation
Ability to facilitate new policies and goals to enhance the Customer Service department
Ability to interact effectively at all levels and cross-departmentally
Preferred
Motivated self-starter, quick learner
Ability to multitask, error-free, in a fast-paced environment
Attention to detail
Ability to work cross departmentally
Strong written and verbal communication skills
Excellent customer service skills with the ability to use judgment and tact with customers
Positive problem-solving attitude
Good organizational and time management skills
Benefits
Coverage for employees (and their eligible dependents) through affordable access to healthcare, protection, and saving for the future, we offer plans tailored to meet you and your family’s needs.
We offer events, resources, and learning opportunities that inspire a physical, social, emotional, and financial well-being lifestyle for our employees and their families.
Physical - Medical, Prescription Drug, Dental, Vision, Screenings/Assessments
Social - Paid Time Off, Company Holidays, Leave of Absence, Recognition, Training
Emotional – Employee Assistance Program , Wellbeing Programs, Family Support Programs
Financial – 401k, Life, Accidental Death & Dismemberment, Disability
Company
Kraft Heinz
Kraft Heinz is a multinational food and beverage company offering a diverse range of condiments, sauces, snacks, cheese, and frozen foods.
10001+ employees
H1B Sponsorship
Kraft Heinz has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (21)
2024 (22)
2023 (14)
2022 (20)
2021 (24)
2020 (30)
Funding
Current Stage
Public CompanyTotal Funding
$20M2019-06-10Post Ipo Equity· $20M
2015-07-06IPO
Leadership Team
Andre Maciel
Chief Financial Officer
David Adams
Vice President of sales for northern Europe
Recent News
2026-01-22
San Bernardino Sun
2026-01-22
Company data provided by crunchbase