Auberge Collection · 9 hours ago
Vice President, Operations - Americas
Bethesda, MD
Full-time
Onsite
Director/Executive
15+ years expAuberge Collection is a portfolio of extraordinary hotels, resorts, residences, and private clubs. The Vice President of Operations for the Americas is responsible for overseeing the operational performance and strategy for properties within the Americas region, driving excellence in guest experience, financial performance, and brand standards.
HospitalityHotelLeisureLifestyleResortsTravel Accommodations
No H1B
Responsibilities
Strategic operational oversight of assigned properties, ensuring alignment with Auberge’s brand, values, and standards of excellence
Collaborate closely with each property General Managers, and performance team to optimize guest satisfaction, operational efficiency, and profitability
Monitor and improve key performance indicators including ADR, RevPAR, GOP, NPS, employee engagement, and quality assurance scores
Oversee owner relations with all stakeholders earning trust and building confidence
Responsible for the key areas that contribute to the positioning and strategy of an opening or property transitioning into the collection
Analyze market trends and competitive landscapes to inform strategy and decision-making
Support the development and execution of long-term strategies to grow revenue, increase profitability, and maintain industry-leading guest service
Participate in the planning and opening of new properties, ensuring smooth integration and operational excellence from day one
Partner with key departments, Wellbeing and Food & Beverage to drive performance, ensure consistent processes and experiences
Mentor and develop property-level leadership teams, fostering a high-performance culture focused on continuous improvement
Active involvement in identifying and selecting key leadership (General Manager) for the region
Champion Auberge’s people-first philosophy by building an inclusive and empowering work environment
Ensure consistent delivery of the Auberge brand experience across all properties, while respecting and enhancing each property's unique character and story
Partner with Marketing and Experience teams to enhance guest journeys and drive guest loyalty
Review and analyze property P&Ls, budgets, and forecasts
Drive margin improvement and operational efficiencies while maintaining luxury service standards
Serve as a key liaison between property operations and corporate departments including Finance, HR, Marketing, Culinary, and Design
Work with Development teams on pre-opening planning, renovations, and capital projects
Qualification
Required
15+ years of progressive leadership experience in luxury hospitality operations, with multi-property responsibility preferred
Deep understanding of luxury hotel and resort operations, with a track record of delivering exceptional guest experiences and strong financial results
Inspirational leader with strong interpersonal and communication skills
Proven ability to mentor and develop high-performing teams in a values-driven culture
Experience within luxury residential operational oversight
Willingness to travel extensively to properties across the portfolio, approximately 60% travel throughout the Americas
Bachelor's degree in Hospitality Management, Business, or related field; advanced degree a plus
Ability to live and work within the United States without sponsorship
Company
Auberge Collection
Auberge Collection is a portfolio of extraordinary hotels, resorts, residences and private clubs.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
BDT & MSD Partners
2024-02-01Private Equity
Leadership Team
Christian H. Clerc
Chief Executive Officer
Vivianne Garcia-Tunon
Global Vice President of Operations, Wellbeing
Recent News
2025-10-28
Company data provided by crunchbase