NISC · 10 hours ago
Implementation Project Manager - GIS
Bismarck, ND
Full-time
Hybrid
Mid Level
3+ years expNISC develops and implements enterprise-level software solutions for energy cooperatives and communication organizations. The Implementation Project Manager will support the migration of Members from legacy systems to a new GIS platform, managing projects end-to-end and providing training and support to ensure successful implementation.
ComputerSoftware
Responsibilities
Provides superior customer support to internal and external customers in all encounters
Determine expectations and timelines of the Member's conversion process
Prepare and monitor the Project Plan
Identify gaps in features and functionality in software and oversee resolution
Identify changes required for conversion of data
Complete and prepare conversion documents
Oversee the standardization of artifacts used in the Project Plan
Add and enhance artifacts with team lead's assistance
Assist in document preparation
Communicate with all parties involved in the enterprise implementation
Compiles and analyzes business requirements and evaluates Member/Customers' operational processes to prepare for software application conversions, migrations, and/or new implementations
Designs and implements system set-up configurations for Member/Customers performing independently and proficiently
Designs and delivers training to the Member employees to prepare for 'live' week. Utilizes all implementation best practices and artifacts for all implementation projects
Assists customers in all aspects of implementation including troubleshooting, training, and on-going support
Prepares Change Requests (CRs) and follow-up to resolution
Performs research into difficult application problems, resolves issues for Member/Customers and recommends changes or enhancements as directed
Facilitate and follow up with Member/Customers on difficult requests and procedures
Gathers, maintains and audits Member information in the configuration database
Utilizes all support tools as directed
Conveys customer feedback to product development staff as appropriate
Perform on-site training or deliver remote application training to Member/Customers via Web Tools
Provides after-hours support
May prepare materials and deliver National IT Learning Center classes
May prepare materials and deliver Member Information Conference (MIC) sessions
May be called upon to assist in other implementation areas
May be called upon to participate on design teams
May be called upon to participate in testing of new product development or enhancements
Will be required to travel to customer sites as often as necessary to meet business objectives
Other duties as assigned
Qualification
Required
3-5 years of ArcGIS Enterprise Suite product experience (ArcGIS Pro, ArcGIS Server, ArcMap, ArcCatalog)
Provides superior customer support to internal and external customers in all encounters
Determine expectations and timelines of the Member's conversion process
Prepare and monitor the Project Plan
Identify gaps in features and functionality in software and oversee resolution
Identify changes required for conversion of data
Complete and prepare conversion documents
Oversee the standardization of artifacts used in the Project Plan
Add and enhance artifacts with team lead's assistance
Assist in document preparation
Communicate with all parties involved in the enterprise implementation
Compiles and analyzes business requirements and evaluates Member/Customers' operational processes to prepare for software application conversions, migrations, and/or new implementations
Designs and implements system set-up configurations for Member/Customers performing independently and proficiently
Designs and delivers training to the Member employees to prepare for 'live' week. Utilizes all implementation best practices and artifacts for all implementation projects
Assists customers in all aspects of implementation including troubleshooting, training, and on-going support
Prepares Change Requests (CRs) and follow-up to resolution
Performs research into difficult application problems, resolves issues for Member/Customers and recommends changes or enhancements as directed
Facilitate and follow up with Member/Customers on difficult requests and procedures
Gathers, maintains and audits Member information in the configuration database
Utilizes all support tools as directed
Conveys customer feedback to product development staff as appropriate
Perform on-site training or deliver remote application training to Member/Customers via Web Tools
Provides after-hours support
May prepare materials and deliver National IT Learning Center classes
May prepare materials and deliver Member Information Conference (MIC) sessions
May be called upon to assist in other implementation areas
May be called upon to participate on design teams
May be called upon to participate in testing of new product development or enhancements
Will be required to travel to customer sites as often as necessary to meet business objectives
Preferred
Support/implementation experience either at NISC or similar related experience
Basic knowledge of NISC's products' features and functionality
Basic knowledge of other integrated Utility industry applications and services
Basic knowledge of Project Management processes and theory
Basic knowledge of the Utility industry
Familiarity with the Energy or Communication industries, including the operations and business requirements
Familiarity with other integrated applications and services
Excellent verbal and written interpersonal and communication skills
Excellent presentation and training skills
Excellent telephone etiquette and ability to deal effectively with Member/Customers
Excellent research and problem-solving skills with strong attention to detail
Strong PC skills
Ability to effectively lead, influence and teach others
Ability to organize and prioritize
Ability to interact in a positive manner with internal and external contacts
Ability to work independently, as well as in a team environment
Ability to travel as often as necessary to meet the goals and objectives of the position
Bachelor's Degree in a business-related field or equivalent experience preferred
Company
NISC
National Information Solutions Cooperative (NISC) is an information technology organization that develops, implements and supports software and hardware solutions for our Members/Customers.
1001-5000 employees
H1B Sponsorship
NISC has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3)
2024 (7)
2023 (1)
2022 (1)
Funding
Current Stage
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